SmarterTrack’s setup wizard walks system administrators through the entire setup process, from installing SmarterTrack to setting up the database, creating default departments and groups, and even logging in for the first time. As far as management, SmarterTrack offers detailed reporting, a powerful Events system, task management, customer satisfaction surveys and much more for both system administrators and department managers.Try for FreeBuy Now
Using SmarterTrack’s API it’s possible to automate a variety of different tasks, from retrieving ticket information to setting custom fields or comments for tickets, from monitoring the number of active tickets to getting lists of departments, groups or agents. In addition, the SmarterTrack API is fully documented, meaning it's possible to create your own integration between SmarterTrack and virtually any other management application or back-end system.
Having an extensive API means that third-party developers can build integration modules for SmarterTrack. In addition, we’ve created modules for some of the leading management applications and control panels that are used by organizations around the world.
External providers (calls to third-party applications or databases) are available for authentication, to populate custom fields inside SmarterTrack and to display custom screens and options, giving companies unlimited capacity for customization.