Immediate, instantaneous conversations via live chat can help businesses reduce phone calls, assist more customers concurrently, and caters to customer preferences. As a result, live chat also increases service level efficiency without increasing cost. More people are turning to live chat as their preferred means of communication so offering live as a support mechanism is the ideal customer service solution.Try for FreeBuy Now
When a chat comes in from a foreign county, SmarterTrack can automatically detect the language and translate the user’s chat using Google or Azure language services, ensuring agents are able to assist customers regardless of where they are.
Using live chat templates, which can be customized by Department, it's possible to give customers who start live chats some suggested knowledge base articles to review, potentially solving their issue BEFORE the live chat is handed to an Agent.