The portal is the main entry point for your help desk. It’s where customers go to learn information, read knowledge base articles, keep track of what’s going on with your business, interact with you and other users in the community, and more. The portal is fully customizable, and each brand that is added to SmarterTrack can have its own unique portal interface with its own custom URL.Try for FreeBuy Now
The portal can also be used as a way for users to submit tickets and start live chats with agents. This is another way to help funnel users to a central location for communicating with a business.