A ticketing system allows a business to take emails sent to a department and convert them into tickets that can be routed to a group of agents who are able to handle the request. For example, emails sent to a technical support department are routed, and distributed, to a group of agents trained to handle technical issues or problems. These issues can then be tracked throughout the handling process to ensure that issues are resolved in line with the business’s service level metrics.Try for FreeBuy Now
If a ticket comes in that's written in a different language, Agents can translate the ticket on demand using Google or Azure language services.
Give agents some personality with custom avatars, custom display names and department-specific signatures.