Frequently Asked Questions

What is the "Free Edition"?

SmarterStats Free includes the same functionality as SmarterStats Enterprise, but does not include support for distributed analysis and is limited to a single site. This is to give you an opportunity to try all of the features out before making a decision on which edition to purchase. A complete list of the features available in SmarterStats Free can be found in the feature page.

How can I try the Free Edition?

If you don't have a license key but want to try SmarterStats for a single website, you can simply download SmarterStats. Then, when asked for a License Key during installation, leave that area blank. Once SmarterStats finishes installing, it will run as the Free Edition! It's a fully-functional product that has some Enterprise features built-in. If you want to test on a higher number of websites, we'd be happy to provide you with a 30-day trial. Simply contact our sales department by emailing sales@smartertools.com. During business hours you can also start a live chat or call us at 877-357-6278.

What about bug fixes and patches?

Customers with active Maintenance and Support for their licenses have access to ALL new builds of our products. This includes bug fixes, patches, updates and new features.

Can I install a legacy version?

If you have a licensed installation, you own that license forever. If you are running an older version of any product, you will have access to download and install that version from your SmarterTools account. If you have active Maintenance and Support, you can install any current OR legacy version. That means can re-install your existing version (e.g., when migrating hardware) or upgrade to the most current Build. If you do not have active Maintenance and Support, you DO have the ability to install any version up to when the Maintenance and Support expired for that license. However, you cannot go beyond that version without first renewing or reinstating Maintenance and Support.

Can I use a new license on an older installation?

Yes! Our licenses are backwards compatible, meaning a newer license can be used on any older version of the software as long as Maintenance and Support is active for the license.

Where can I check the status of my Maintenance and Support?

Customers have full access to complete details of any license they own. By logging into your SmarterTools account and going to your Licenses page, you'll see every license assigned to that account, and its complete details. This includes what add-ons are associated to each license and the current status of Maintenance and Support for it.

What if my question isn't answered here?

While we try to answer the most common questions we get, we know that there are always more. If you can't find the answer to your questions on our website or our Support Portal, we're here to help. Simply contact our sales department by emailing sales@smartertools.com. During business hours you can also start a live chat or call us at 877-357-6278.