SmarterTrack Mobile
The SmarterTrack mobile app is a perfect complement to the desktop / tablet version of SmarterTrack. It allows agents and managers to reply to tickets, respond to chats, manage tasks, and create log calls wherever they are and whenever they're needed. Access the most important aspects of tickets, live chat, call logs, tasks, notifications and more on any iOS or Android device. It’s all included in a single app as opposed to requiring multiple apps for multiple features.
Ticket Management
Communication is key. Access the most crucial ticket actions available, right from the mobile app, so agents can keep customers and users up to date:
- Reply to tickets
- Start new tickets (incoming or outgoing)
- Ticket transfers
- Comment tickets
- Set Follow Ups
- Status changes
- Change a ticket's priority
- Much more!
Live Chat On the Go
Participate in immediate, instantaneous conversations with end users and customers, wherever you are, quickly and easily:
- Reply to chats
- Take existing chats
- Transfer chats to other agents
- Coach agents
- Much more!
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On-Premises OR Hosted
Our mobile app works with any SmarterTrack installation. Whether you are hosting your help desk on your own server or in the cloud, or you're using the SmarterTrack Hosted Help Desk, the mobile app just works!
Task Management
Your day doesn't necessarily end when you leave the office or when you work remotely. With mobile task management, stay ahead of task due dates and deadlines right from your device:
- Create new tasks
- Edit descriptions
- Manage progress
- Assign / re-assign tasks
- Much more!
Call Logging
Make sure you're staying up-to-date with what's going on with your tickets. Get notified when a new ticket comes in, or when you receive a reply. You can turn on all notifications, enable only one or two, or even mute them all, right from the app.
Multiple Brand Support
One of the most powerful features of SmarterTrack is multi-brand support. This allows a business to utilize agents more efficiently, whether on or off hours, across various businesses, divisions, locations and more. And that power is also available on SmarterTrack Mobile.
