Building a Community makes it easy for customers to communicate with each other as well as with company representatives. Whether it’s new feature requests, questions about functionality or resolutions to issues or announcements, all of these are handled in one location -- your customer Community.
While the benefits of a Community are endless, there is always one end result: increased customer satisfaction!Try for FreeBuy Now
Your online Community can help reduce support costs by allowing users to work together to solve issues, answer questions and provide general support. A successful and popular response in the community is available 24 x 7 and lasts forever, or at least until someone provides a better response, giving both current and future customers easy access to solutions to issues.
The main page of the Community displays the most recent participants as well as a list of “Top Contributors”. Having this leaderboard truly makes users feel they’re part of something big.
With the ability to create custom Community roles, participants -- especially knowledgeable and helpful participants -- can be granted special permissions and have greater involvement in the Community as a whole. For example, moderation roles allow a business to choose key customers and empower them to manage the tone of conversations, remove spam and more.
Google and other search engines prioritize websites based on how frequently information changes. An active Community creates this dynamic environment and offers more exposure for your business.