SmarterTrack Overview:
Hosted Help Desk Software
Using our hosted help desk lets you focus on your business while we handle your network, data backups, system maintenance, and software security, all the critical tasks you don't have time to manage. Your priority is delivering quality service to your users, and it's our job to deliver the same to you. For organizations with specific infrastructure or compliance needs, SmarterTrack is also available as an on-prem help desk.
Simplicity
It takes all of 30 seconds to set up your trial account, which includes some basic items that show you how things work: a starter knowledge base article, a news item and even your first ticket! If you need any help beyond that, NO PROBLEM! We'll reach out to you and offer to give you some hands-on training for things like setting up departments and groups, adding agents, setting up live chat and more.
World Class Hosting
We started out as a hosting company...so we KNOW hosting. We manage and maintain our own hardware and networking equipment, we manage and maintain our own racks and our servers are in a state-of-the-art, SOC1 Type 2 datacenter that's in one of the most geographically stable locations in the U.S.
Stay Current
All sites in our hosted environment run SmarterTrack Enterprise, so every feature available in SmarterTrack is also available to our hosted customers. In addition, since we maintain BOTH the hosting environment AND the software, hosted customers are always on the latest and greatest version of SmarterTrack — and YOU don't even have to lift a finger.
Get What You Need
If you need more agents, no problem! If you add and remove agents throughout a month, NO PROBLEM! With hosted SmarterTrack, you only pay for what you need. That means you pay for the average number of agents you had in a month — no more, no less. And the best part: your first 30 days are always FREE!
