After you start your trial, you will receive a link that will allow you to start
using your
hosted helpdesk. You will have access to all the features for free for 30 days.
What happens after my trial?
At the end of the free trial, you can move into a monthly subscription plan without
any
interruptions in your service. Of course, if you're just "testing the waters," you
can
simply let the trial expire. Since we don't ask for a credit card at signup, there's
no
obligation.
How will I be billed?
Once you subscribe, your credit card will be charged for one low price of $20 per
agent/month. You will be billed for service one month in advance and receive an
email
receipt for your records.
Is an SSL certificate included?
The short answer is a resounding YES! Any smartertrack.com domain, which is created
by
default, is secured with our wildcard SSL certificate. When you add a host header to
your
account, which is how you use your own custom domains, we also secure those custom
domains
using Let's Encrypt. This is handled automatically, so there's nothing you need to
do or
submit to us in order to have your custom domain secured!
How secure is the hosting environment?
We implement industry standard security and safety protocols across our hosting
environment.
This includes a having our servers in a Tier-1 datacenter that is FISMA/NIST
certified, ISO
27001 certified and HIPAA compliant. It also provides 24x7 multiple-layer security
access,
24x7 infrastructure and perimeter monitoring, biometric access, multiple redundant
power and
direct connect network carriers. All servers and services are monitored 24x7 using
various
internal and external resources. We have multiple redundancies across our network
infrastructure, from border routers to firewalls.
Can I performance test and/or have a penetration test
performed?
SmarterTrack, and the SmarterTrack Hosted Service, all run using SmarterTools' APIs.
As a
result, if you want to performance test SmarterTrack, we encourage you to do so.
Regarding
penetration testing and network security testing, we work with a number of companies
at
different intervals across our infrastructure, hardware and software products. That
said, we
have had some larger companies perform their own testing against our products and
services
and share the results with us. If you want to conduct your own testing
please
contact us beforehand at sales@smartertools.com.
Otherwise, our systems could block some of the requests.
Can I point my own domain to my hosted SmarterTrack site?
Trial accounts will need to use the smartertrack.com domain during the trial period.
However, after you subscribe you can use your own custom domain, such as
support.your-domain.com, to point to your site. Hosted SmarterTrack uses host
headers, which
you manage from your Account, and even adds a Let's Encrypt SSL binding for your
custom
domains automatically!
Are there any other subscription fees apart from the per agent
fee?
Nope! You are billed solely per agent per month. There aren't any hidden fees or
overage
charges subject to the terms of service.
Can I install SmarterTrack on my own servers?
You certainly can! SmarterTrack is available as a cloud-based online help desk or
your own
on-premise help desk software.
Can I install any version?
If you're using the free edition, yes! If you have a licensed installation, and
active Maintenance and Support, you can install any current or legacy version, so
you can re-install your existing version or upgrade to the most current Build. If
you do not have active Maintenance and Support, you DO have the ability to install
any version up to when the Maintenance and Support expired for that license.
However, you cannot go beyond that version without first renewing or reinstating
Maintenance and Support.
What if my question isn't answered here?
Find more information and answers to other questions in the
SmarterTools
Knowledge Base or the
SmarterTools Online
Documentation. You
can also email us at sales@smartertools.com or, during our business hours, give us a
call or
start a live chat with us.