Why SmarterTools?
Well, because we think SmarterTools is a great place to work! We build enterprise-level products and services that are used by over 15 million people in over 100 different countries. Building a team is something we take very seriously, and we're always looking for incredible people -- people just like us -- to help build solutions for our next 15 million customers. We are a well-established and growing company that believes in working hard and playing hard.
You can find our jobs listed on most job sites or just shoot us an email at jobs@smartertools.com -- we’d love to talk. (Please, no recruiters.)
Work From Home
Weekly work from home days for all team members.
Relaxed Environment
Casual dress coed plus a contemporary, open office.
Flexible Vacation Time
Substantial PTO from day one that increases with seniority.
Comprehensive Benefits
Full Medical, Dental and Vision plus a matching 401(k).
Company-wide Trips
We've gone to Las Vegas, San Francisco and Maui.
Pet Friendly
Dog days are not uncommon at the office.
Conference Participation
Paid trips have included GDC, CES, HostingCon, World Hosting Days, ComicCon and more.
Continuing Education
Opportunities for e-learning across several leading online resources like Team Treehouse.
Half Day Fun
Movies, frequently catered lunches, Dave & Buster's trips, bowling, paintball..we do it all.
Healthy Lifestyle
Full gym next door: group lessons, personal training, nutritional guidance and more.
Fully Stocked Kitchen
Complete kitchen (refrigerator, stove, etc.) that's stocked with healthy food and drinks.
Focus on Technology
Constantly innovating with the latest technologies -- both hardware and software.
Random Rewards
Tickets for the Phoenix Suns, concerts and live events, paid trips and much more.
Available Positions
Software Developer
Do you dream in code? Or, better yet, do you wake up in a cold sweat after dreaming of debugging an issue?
Yeah...we do too.
Are you someone who loves a challenge, and has the confidence, desire and skill set to exceed expectations? Do you work well under deadline, and pride yourself on finishing projects on time...if not early? Are you a committed software developer who has built upon your knowledge, experience and understanding as the technologies that drive the world have continued to evolve and improve? If so, you sound like the ideal SmarterTools Software Developer.
Qualifications
- 4+ years of work experience as a software developer, preferably in a lead or management role
- Have a flexible approach to successfully completing tasks and projects
- Should have the discipline to work at home or at the office
- Should enjoy working in a rapidly changing and growing organization
Responsibilities
- Write, test, and debug code as defined by Development Manager
- Document all software changes, including fixed bugs, added features or other changes, as needed
- Demonstrate and communicate technical aspects of software products to other employees and customers, as needed
- Understanding of any third-party add-ons associated with SmarterTools products
- Work with Technical Support on difficult issues, as needed
- Other tasks and assignments at the direction of management
Skills
- Strong analytical and problem-solving skills
- Knowledge of development methodologies such as Agile, Scrum, etc.
- Solid knowledge of programming, including proficiency in C#, ASP.NET MVC, .NET CORE and Razor plus web technologies such as XML, jQuery, Bootstrap, Angular, etc.
- Experience working in SQL Server / MySQL environment
- Microsoft Azure DevOps experience
- Unit Test development / test driven development
- Experience developing and consuming SOAP and/or REST web services
- Experience in responsive web design and cross-browser compatibility
- Understanding of the Microsoft Windows Server operating system
- Understanding of mobile development technologies for iOS and Android
Technical Support Representative
Have you ever had an interaction like this: Someone calls in, frantic because they're losing "millions of dollars a minute" due to some downtime or because of an issue on their server. We KNOW you have. And being able to help that person and fix their problem? That's a great feeling. There's just something inherently fulfilling about helping someone work through an issue.
Look, we build great software, but there ARE times when someone has an issue and needs to contact us for help working through it.
That's where you come in. Are you someone who likes troubleshooting issues? Do you enjoy figuring out why, all of a sudden, something isn't doing what it's supposed to do, even though "nothing was changed on the server"? Do you enjoy educating people on what DNS actually is, and how the slightest mistake in an SPF record can cause emails to end up in a junk folder? If so, you sound like the ideal SmarterTools Technical Support representative.
Qualifications
- Prior technical phone and email support experience is essential
- Excellent communication, interpersonal, and written skills
- Excellent customer service and problem solving skills
- Flexible work hours
- Should have the discipline to work at home or at the office
- Should enjoy working in a rapidly changing and growing organization
Responsibilities
- Provide courteous, professional and efficient technical solutions to our customers, prospects, and channel partners
- Complete understanding of all SmarterTools products, add-ons and solutions
- Assist customers with the installation and configuration of SmarterTools products
- Use various attended / unattended solutions to troubleshoot issues (RDP, Connectwise, etc.)
- Assist the customer service and sales teams with technical answers to pre-sales questions
Skills
- Strong Windows Server 2008+ knowledge, including understanding of Active Directory
- Understanding of IIS and Apache web servers
- Firm grasp of DNS -- Windows / Bind
- Network, firewall, DNS configuration / troubleshooting
- Working knowledge of IPv4 and IPv6
- Knowledge of mail servers (e.g., Microsoft Exchange, MailEnable, etc.)
- General desktop OS knowledge (Windows and OSX)
- Database configuration (Microsoft SQL 2008+ and MySQL)
- Mail client configuration / troubleshooting (Outlook, eM client, Apple Mail, etc.)
- Knowledge of customer service / CRM software and web analytics a plus (Zendesk, Google Analytics, etc.)