Hiring Process

We utilize a standard interview process. Once a candidate is found, we generally initiate a call to meet the candidate, and answer questions and discuss the position with them prior to having an actual interview. Interviews are conducted by direct reports for the department the candidate may be joining, and, depending on the position, a second interview may be set up with a member, or members, of the Executive Team. Prospective employees are fully background checked, which includes a credit check, and references are contacted. Prospective employees are not on-boarded and actually "hired" until the results of the background and reference checks are complete. All positions have complete job descriptions, which are given to the employee on their first day. We have a constantly-updated Employee Manual that lists all of the polices and procedures (security policies, PTO policies, etc.) followed by every member of the SmarterTools team. Employees must review and sign an acknowledgment of receipt of our manual prior to taking possession of company assets (laptop, charger, office key, etc.) and beginning their training.