Several releases contain notes marked as "Important". Prior to upgrading versions, enter your current build number (e.g. 7852) to view important notes that may affect your upgrade.
Please only enter the build number. For instance, if you are using version 12.2.5266, just enter "5266". This information can be found in your About page in the product.
3.6.3413 (May 7, 2009)
Fixed: A licensing error will no longer occur if you upgrade SmarterTrack using a MySQL database
3.6.3411 (May 4, 2009)
Changed: Tickets that are replied to using the send and transfer method now include any transfer notes above the response
Fixed: Counters in the left tree view now update properly
Fixed: Custom reports can now be exported properly in CSV and TAB formats
Fixed: Event details listed across multiple Events pages now display correctly
Fixed: The KB Contribution trend report now works properly in MySQL
Fixed: The KB Popularity trend report now works properly in MySQL
Fixed: The KB Searches trend report now works properly in MySQL
Fixed: The KB Searches Without Results report now works properly in MySQL
Fixed: The KB Searches Without Views report now works properly in MySQL
Fixed: The Live Chat queue page now displays information about active Live Chats in the queue
Fixed: The New Live Chat sound now plays when an agent has a Live Chat welcome message
Fixed: The queries that reindex the search tokens in the system no longer run slowly
Fixed: Ticket and Live Chat transfers now perform as expected in Safari 4 browser
Fixed: Tickets are now distributed correctly using the round robin distribution method
Fixed: WhosOn chat invitations now work with all foreign characters
3.6.3355 (Mar 8, 2009)
Added: All preview panes now show a default message when nothing has been selected
Changed: The chat window in the management interface will now automatically close when it is transferred to another agent.
Changed: The transfer window is now larger to accommodate a larger text area
Fixed: Activating a trial key would show an error message even when the key was valid
Fixed: Attachments weren't being included with Tickets that have been merged with other Tickets
Fixed: Customers who submit Tickets through email weren't able to see their Tickets in the portal
Fixed: Live Chat advanced searches will now show more relevant results
Fixed: Some Tickets could not be responded to if a curly brace was included in the body of a message
Fixed: Some trend reports were not showing accurate data
Fixed: The business hours setting will no longer cause Live Chats to turn off prematurely
Fixed: The default skin was not being used when changed in General Settings
Fixed: The events Message Received and Sent Events were not working properly
Fixed: The Live Chat messages area in the management interface was not able to be seen when page pushing was disabled
Fixed: The users page in the management interface will now work properly in Turkish
Fixed: Ticket advanced searches will now show more relevant results
Efficiency: All Live Chat advanced searches now operate approximately 10 times faster in Microsoft SQL
Efficiency: All Live Chat advanced searches now operate approximately 80 times faster in MySQL
Efficiency: All Ticket advanced searches now operate approximately 10 times faster in Microsoft SQL
Efficiency: All Ticket advanced searches now operate approximately 80 times faster in MySQL
3.6.3309 (Jan 22, 2009)
Added: If one or more areas of the portal require a verified email address, system will now show a message on the Portal homepage with a quick link to re-send the verification email.
Added: New option added to Ticket Settings that hides tickets in the Portal that were created by email, allowing for separation if two accounts may use the same email address.
Added: When searching the Knowledge Base on the Portal and viewing an article, a new left link has been added to go back to the search results.
Changed: Searching tickets of "all statuses" will now include deleted tickets.
Changed: Ticket indexing method updated to index more content in HTML-only emails.
Fixed: Clear Search on Advanced Search pages now clear out custom field parameters correctly.
Fixed: Ticket and Chat Search Indexing is now working properly when using MySql.
Fixed: Using the Tab key in editors when using FireFox will no longer crash the browser.
Security: Added additional behind the scenes security checks when viewing tickets.
3.6.3274 (Dec 19, 2008)
Changed: Rss feed titles and subtitles are now editable/translatable through the keys starting with "RssHandler"
Fixed: A rare bug with inbound spool testing causing blank tickets to be created has been resolved.
Fixed: Ticket unread indicator will no longer indicate that a ticket has been read unless the agent viewing the list has read the ticket.
3.6.3267 (Dec 15, 2008)
Changed: AboutThisFolder.txt files updated to reflect the purpose of directories they are in.
Changed: Activation will now try HTTPS first, then failover to HTTP if port 443 is blocked.
Changed: Added zip, txt, and xml files as valid documents by default in KB Articles and News Items.
Fixed: Agents added to a group will now still show up even if their agent role is removed.
Fixed: Custom fields are now being set properly for chats started from invitations.
Fixed: Hyperlink custom fields now function properly in FireFox.
Fixed: In Visitor Settings, "Enable new user registration in Customer Portal" setting now saves correctly.
Fixed: Inbound and Outbound spools wll now fail to start if the file permissions on the folders are set incorrectly.
Fixed: Live Chat tooltip is now properly encoded for non-English translations.
Fixed: Looping auto-responders are now detected with more accuracy.
Fixed: On some systems, the indexing background thread was failing to start.
Fixed: Rare "null reference" error in STRoleProvider.IsUserInRole was fixed.
3.6.3246 (Nov 21, 2008)
Changed: Bounce message received routine enhanced for more accurate detection.
Changed: Ticket replies through the web will always show all content to agent.
Fixed: Agent Web Sessions Audit report now functions properly.
Fixed: Attachment names no longer get corrupted in browsers other than Internet Explorer.
Fixed: Attempting to delete a custom template that is in use by a department will now show a proper failure message.
Fixed: Custom fields of type Date, Time, or Date+Time will now properly auto-fill if that option is enabled.
Fixed: Database creation scripts will now use InnoDB engine in MySql, accomodating foreign keys.
Fixed: Emails with no return path will no longer get treated as bounce messages if a valid from address exists.
Fixed: Event condition for Time of Day now loads properly if the comparison type is set to "Outside."
Fixed: Flagged KB Articles report now functions correctly.
Fixed: In Internet Explorer 8 Beta, popups will no longer close immediately due to page caching.
Fixed: Knowledge Base results now account for privacy setting of parent folders in the auto-responder and Newest KB Articles view (Portal and RSS Feed).
Fixed: Null-reference exception in GetLastActiveDateForAllAgents was fixed.
Fixed: Search indexing will no longer stall if certain international characters exist in text of item.
Fixed: When a user looking at a chat link image is not permitted to submit new tickets and Live Chat is offline, the image will no longer link to the new ticket page.
Fixed: When two similar actions belong to an event, the second instance can now be edited properly.
3.6.3229 (Nov 4, 2008)
Added: Per-department custom messages before a chat is started through Portal.
Added: Per-department custom messages before and after Ticket submission through Portal.
Added: POP3 now supports SSL connections.
Added: SMTP now supports SSL connections.
Changed: Email address will no longer show on submit ticket page if template chooses not to show it and user is logged in with an email address
Changed: POP and SMTP Passwords are now encrypted in the database.
Fixed: Department sub-trees on Manage tab now navigate properly.
Fixed: In event system, the following conditions now work properly: Acting Agent, Comment Type, KB Folder
Fixed: Some interface items that were not translatable have been corrected.
Fixed: When using HTTPS, Flash sound control will no longer show a security warning box
3.6.3217 (Oct 22, 2008)
Added: New web service in svcTickets.asmx for creating an outbound ticket.
Added: Web services now support configured external login providers.
Changed: View Logs page changed to sort by filename descending by default.
Fixed: Automatic Sql Server Express installation not running scripts properly on 64 Bit installations.
Fixed: Blowery compression component no longer adds superfluous errors to the error log.
3.6.3216 (Oct 21, 2008)
The database will be automatically updated when SmarterTrack is upgraded and restarts.
Added: Ability to add/view comments for chats that are in the queue without first taking ownership.
Added: Additional activation checks added to checkup page for troubleshooting.
Added: Button added to quickly grab a chat from the queue.
Added: Log Settings page added with auto-delete settings for log files.
Added: Product will now show a system level reminder when new versions of SmarterTrack are available.
Added: Status tree icons added to the Queue in left tree.
Changed: Changed references of "Customer Portal" to "Portal" throughout application.
Changed: Log files have been renamed to increment daily and to follow the same naming conventions.
Changed: Sound notifications are now provided through Flash instead of QuickTime/MediaPlayer for better compatibility.
Changed: Updated Devart MyDirect component for improved MySql access.
Changed: Updated MaxMind Geographic files.
Changed: Updated Nevron charting component.
Changed: Viridian skin included with installer.
Fixed: Administrative alerts limited to a maximum of one per minute.
Fixed: Agents can now change ticket status from non-reply version of ticket popup.
Fixed: Agents, System Administrators, and Database Administrators should not count towards WhosOn counts.
Fixed: Attachments with non-ascii characters in filename will now be stored and retrieved correctly.
Fixed: Auto-Close, Auto-Delete, and Auto-Purge will no longer run for deleted departments.
Fixed: Cancelling the Sql Server Express installation will no longer stall the installation process.
Fixed: Canned Replies now work in plain text mode.
Fixed: Canned Replies now work on agent chat view if agent using windowed mode.
Fixed: Canned Reply folders are now properly sorted in the left tree.
Fixed: Canned Reply preview page now properly shows department name as owner.
Fixed: CC field in email reports now functions properly.
Fixed: Chat interface no longer throws javascript error for agents with page pushing disabled.
Fixed: Chrome users no longer show up as using "Safari" in the list under WhosOn.
Fixed: Clicking cancel when viewing a ticket in windowed mode now properly navigates.
Fixed: Clicking on an unread item will now immediately update the read/unread icon.
Fixed: Comments and Emails from related tickets will now indicate that they came from another source in the viewer.
Fixed: Custom field values were not being set to default values on new tickets and chats in the portal.
Fixed: Custom reports that fail to load can now be deleted or edited.
Fixed: Date in the notification window now show properly.
Fixed: Default notification profile name no longer appears like it can be changed.
Fixed: Deleted items in grids will now appear with a strikethrough to better identify them.
Fixed: Deleting a notification profile will first check to ensure it is not in use.
Fixed: Dismiss All in the notification window will no longer dismiss snoozed items.
Fixed: Emails without a from or reply-to header will no longer cause loops in email import thread.
Fixed: Event action "Log to File" now contains an option to date-stamp the file for easier management.
Fixed: Hyperlink custom fields now have a link next to them to pop up the hyperlink.
Fixed: If an invite or forced chat is done automatically the system now checks to see if agent is active before initiating the action.
Fixed: If quotations are entered into chat invitation text, they no longer causes a javascript error.
Fixed: If you click "Dismiss All" in the reminders popup. it now properly closes the popup.
Fixed: Import of emails with empty plain text part no longer fails.
Fixed: Included web server will no longer be set to a startup mode of "boot" on upgrades.
Fixed: Included web server will no longer startup on upgrades if it was disabled or set to manual startup before.
Fixed: Other sesson state providers (like the Windows State Service) can now be used with SmarterTrack.
Fixed: Plain text in forwarded tickets is now properly encoded.
Fixed: Previous email content is now being included with plain text replies.
Fixed: Push web page during chat with https:// or non-lowercase http:// now functions properly.
Fixed: Quote Email link will not show up unless ticket is assigned to the working agent.
Fixed: Quote Email now works in plain text mode.
Fixed: Reminder window will now focus on system tab if system events are present but user events are not.
Fixed: Reminders count at the top of the interface now properly updates when reminders are added/removed.
Fixed: Reminders popup no longer throws "DoAlertsPopup" javascript error.
Fixed: Removed Push Web Page function and Browser tab from chats that are still in the queue.
Fixed: Removed unused App_Data\Working folder from installer.
Fixed: Replies through email to a ticket created by an agent with forwarding enabled now function properly.
Fixed: Required field indicator no longer wraps in the portal.
Fixed: Resizing fixed in HTML editor in Google Chrome Beta.
Fixed: Resolutions tab will no longer format the status of a ticket on a separate line.
Fixed: Resolved a display glitch with some html emails in ticket viewer.
Fixed: Search index now properly updated with ticket replies sent by agents.
Fixed: Signatures now work in plain text mode.
Fixed: Social network links now pop up in a new window.
Fixed: Spacing corrected on Add Favorite Report popup.
Fixed: Take Chat when viewing the queue no longer causes a javascript exception.
Fixed: Take Ticket in preview now properly refreshes the preview pane.
Fixed: The chat invitation window no longer looks different between Internet Explorer and FireFox.
Fixed: The HTML WSYIWYG editor will now work correctly in Google Chrome.
Fixed: Too many transfer items were being added to Live Chat details during assignments.
Fixed: Transfer dialog with non-popup mode no longer fails to return to ticket list page.
Fixed: Translations now work in chat invitations.
Fixed: Unread tickets and chats now appear bold.
Fixed: User level events are now deleted when a user is deleted.
Fixed: Very long attachment filenames no longer cause email import failures.
Fixed: Web service functions in svcOrganization no longer return deleted items.
Fixed: When multiple responses are sent to a ticket before an agent responds, idle time is no longer reset.
Fixed: When two tickets are related, comments now properly show up under the primary ticket.
Fixed: When using windowed ticket mode, quote email button now brings up reply window correctly.
Fixed: Zero byte email files will no longer cause loops in the email import thread.
Efficiency: Background threads now start in a delayed fashion resulting in faster initial performance of the Portal.
Efficiency: GetAllAgents web service function in svcOrganization is now faster.
Efficiency: Increased performance in queries to SQL and MySQL databases.
Efficiency: Resizing the window is now substantially faster in Internet Explorer.
3.5.3167 (Sep 2, 2008)
Added: Abandoned Chats Report added to Audit Reports.
Added: Toolbar button added to editor that allows hyperlinks to be unlinked.
Added: Web service function in svcTickets.asmx called AddTicketNoteHtml added that does not Html-Encode the input text, allowing for custom HTML blocks to be embedded in tickets.
Fixed: "Group By" no longer appeas as a subheading under reports that do not allow grouping.
Fixed: Database settings page no longer shows incorrect connection details if security set to integrated.
Fixed: Link Manager icon is no longer hidden on ticket reply editor.
Fixed: System Admin that is also an agent can now be the target of a chat event action to invite visitor to chat.
Fixed: Whitespace trimming routine no longer takes a very long time on some types of message replies.
3.5.3159 (Aug 24, 2008)
Added: "Business Days" setting in General Settings.
Added: "Max Messages to Include in Replies" setting now includes more than one previous ticket response in replies.
Added: "Max Raw Content Disk Space" setting in Ticket Settings which defaults to 2000 MB.
Added: "Max Raw Content Files" setting in Ticket Settings which defaults to 25,000 files.
Added: Code Blocks can now be embedded in KB articles and news items.
Added: Default values for custom fields can now be set in "GetCustomFieldOptions" external provider.
Added: Document links can now be embedded into KB Articles and News Items from agent-level and shared department-level folders.
Added: Flash files can now be embedded in KB Articles and News Items from agent-level and shared department-level folders.
Added: Format Stripper tool added to editor to clean the HTML of styles, font tags, and Microsoft Word tags.
Added: Images can now be embedded into KB Articles and News Items from agent-level and shared department-level folders.
Added: Media files (movies) can now be embedded into KB Articles and News Items from agent-level and shared department-level folders.
Added: Option to enable/disable new user registration in Customer Portal.
Added: Report subheaders now show date range, group by, and filter.
Changed: Attachments folder is now sub-foldered by year and month to keep disk access fast on high-volume systems.
Changed: Database Administrator role can only be removed by System Administrators now. It can only be added by another Database Administrator.
Changed: Detach ticket / live chat icon changed for better clarity.
Changed: Forwarded emails now contain most recent emails from agents since last reply to customer.
Changed: Icon changed for live chats in Communication and Related Items tabs for clarity.
Changed: In General Settings page, "Dictionary" changed to "Spell-Check Dictionary" for clarity.
Changed: KB Category view in Portal will now show articles with same # of views in alphabetical order.
Changed: Portal fonts changed slightly for more readability.
Changed: Raw Content settings moved under a tab in Ticket Settings page.
Changed: Reply and Leave Active will no longer reassign ticket immediately.
Changed: Text of items on some settings pages slightly altered for clarity.
Changed: The first group of messages from the customer and from agents will be expanded by default, making it easier to see multiple messages concurrently.
Changed: Ticket web service calls will now record exceptions to the error logs.
Changed: Viridian skin changed to support code blocks in Knowledge Base and News Items (re-download recommended).
Fixed: "View Ticket Online Text" in Department Settings page not showing up if set to the default.
Fixed: Agent replies or updates to a ticket will not reset the "unread" flag for that agent.
Fixed: Agents going active in a group did not properly take into account the Max Tickets setting.
Fixed: Attaching a ticket to another ticket during new ticket creation no longer fails.
Fixed: Casing of RE:, Re:, and re: made consistent in email replies (re:).
Fixed: Certain columns in reports no longer appear blank.
Fixed: Closed live chats no longer get reassigned by the system.
Fixed: Closed tickets grid should not take priority into account when sorting.
Fixed: Coaching messages no longer increase message count for live chat.
Fixed: Co-Chatting from a System Administrator who is not also an agent no longer causes errors on customer interface.
Fixed: Custom field conflict resolution popup when linking two items now properly commits all changes.
Fixed: Custom field sort order now properly takes effect in Customer Portal.
Fixed: Custom field sort order now properly takes effect in Management Interface.
Fixed: Custom fields for email and display name are now being filled out properly with email tickets.
Fixed: Custom fields that were changed to "required" in external providers are now properly enforced.
Fixed: Default Time Zone in general settings now displays properly for all time zones.
Fixed: Display names set in Custom Templates now display properly in agent's custom fields tab.
Fixed: Event action to send email now properly parses "To" address if #customeremail# variable used.
Fixed: Failure to send an auto-responder no longer creates multiple tickets for the same inbound email.
Fixed: Group by Month on reports no longer results in duplicate rows.
Fixed: Groups in which Live Chat is not enabled for an agent will no longer show in the Active Groups page.
Fixed: In some cases, tickets with attachments could not be purged.
Fixed: Invalid column name 'IsVisibleToAgents' on initial setup fixed.
Fixed: It is no longer possible to remove System Administrator or Database Administrator role from the Primary Administrator user.
Fixed: Javascript "access denied" error when interface opened from another window.
Fixed: KB auto-suggest now works properly for live chat sessions.
Fixed: Large values for stale days (over 100000) no longer causes exceptions.
Fixed: Linking two tickets now properly checks for custom field conflicts.
Fixed: On Advanced Search pages the word "to" is now properly styled.
Fixed: Pin Ticket menu items no longer appears for items in the queue.
Fixed: Pushed web pages now properly pop up in FireFox.
Fixed: Secondary tickets related to another ticket now show custom fields of primary ticket in custom fields tab.
Fixed: Sending email report to multiple recipients in TO line now functions properly.
Fixed: Spell checking now takes into account Dictionary setting in General Settings.
Fixed: Subjects of tickets submitted through portal are no longer getting double Html-Encoded.
Fixed: Superfluous ending whitespace removed from end of email contents.
Fixed: Taking ownership of a live chat that has been in the queue a long time no longer AFK's the agent.
Fixed: The "Assigned To" drop-down no longer defaults to "Myself" when editing a canned reply assigned that is to a department.
Fixed: The "Re[#]:" is now properly stripped from inbound ticket subjects.
Fixed: Ticket replies entered in Portal now properly set the To Address to the department.
Fixed: Ticket replies that have differing email addresses from the ticket will now indicate the difference.
Fixed: Unchecking "Enable waiting ticket counters in left tree" option now properly takes effect.
Fixed: Upgrades no longer start duplicate email import threads until an application restart.
Fixed: Verification emails now always hyperlink the URL.
Fixed: Viewing a ticket or live chat in the main window doesn't return you to the same view upon return.
Fixed: Web service failing on SetTicketCustomFields in some cases.
Fixed: Web service for "Create Ticket" not setting default custom fields.
Fixed: When front-line group members not active, live chat icon could still show as active in some cases.
Fixed: WhosOn filters are now alphabetized in left tree and in WhosOn Settings page.
Fixed: Zooming in IE no longer causes display issues in Customer Portal breadcrumb area.
3.5.3126 (Jul 23, 2008)
Added: Ability to invite site visitors to live chat through WhosOn.
Added: Additional detail entries added to record who ended the live chat session.
Added: Button added to ticket list page to get tickets from queue or push them from the queue to specific users.
Added: Clear Search button added to Advanced Search Pages.
Added: Coaching added that allows administrators to chat with agents during a live chat session.
Added: Live Chat sound alert fires when someone is waiting in queue
Added: Mapping support for Live Chat using Google Maps and Virtual Earth.
Added: New Live Chat Auto-Handoff options added for inactivity.
Added: New Live Chat distribution model: Cherry-Picking
Added: New Live Chat distribution model: Round Robin
Added: New Live Chat grid column for Chat number.
Added: New Live Chat grid column for City
Added: New reports added to support additional live chat features.
Added: New ticket distribution model: Cherry-Picking
Added: New ticket distribution model: Round Robin
Added: New ticket distribution model: Service Oriented
Added: Option to show waiting ticket counts in interface and include in the total count in tree
Added: Options added to disable live chat sounds
Added: Push Web Page support for live chat that allows web pages to be sent to people chatting and allows agent to know when they are closed.
Added: Related items now shows the primary ticket assigned to a secondary ticket.
Added: WhosOn Events and Actions
Added: WhosOn visitor detection and monitoring.
Changed: Bots and Spiders will no longer be counted in KB Views or News Item Views.
Changed: Capitalization of CC changed to Cc for consistency.
Changed: Database prefix is now a required field.
Changed: Live Chat Links page altered to function more like other pages of its type.
Changed: Live Chat weight replaced with Enabled Flag (weights not necessary in new distribution models)
Changed: On skin change, the page will fully refresh, making the skin change take effect immediately.
Changed: Popup comments window resized to be bigger.
Changed: Private categories will now return a 403 from the RSS feed if not logged in (instead of empty feed)
Changed: SmarterTrack now uses the .NET 3.5 framework.
Changed: Spacing on "Back to results" button on KB adjusted to look better on longer articles.
Changed: To Address of message not allowing some international characters.
Fixed: "Attributes is null" javascript error sometimes occurs in Internet Explorer
Fixed: "Enable skin overrides for agents" setting not taking effect.
Fixed: "Object reference not set to an instance of an object" error in HttpModule.CompressContent resolved.
Fixed: Accented geographic region names not showing properly.
Fixed: Advanced search not properly showing agent column when it should.
Fixed: Auto KB search causes focus to change to login box on portal's submit ticket page.
Fixed: Automatic Installer was not upgrading properly.
Fixed: Could not go to any other page except first in root-level kb category listing.
Fixed: Double signature on replies in FireFox when opening ticket, then replying.
Fixed: Email encoding was not being properly set on outbound emails.
Fixed: Email friendly name not showing non-ascii characters properly.
Fixed: Emails that use \n instead of \r\n in headers will now be properly imported.
Fixed: Encoding problem fixed with the combination of UTF-8 and Quoted-Printable in email body.
Fixed: Event category names with ampersands could not be deleted or edited.
Fixed: Event-based reports were not properly limiting result sets.
Fixed: Exception being thrown in in bounce message detection routine.
Fixed: Flagged and Stale reports not working properly.
Fixed: Html converted to plain text in ticket message viewer to protect against scripting attacks.
Fixed: Initial emails in a ticket will no longer be truncated if they contain other messages.
Fixed: KB article auto-responder results did not have properly formatted URLs.
Fixed: KB Article Preview page title not showing when printed
Fixed: KB searches without results report not working properly.
Fixed: KB searches without views report not working.
Fixed: Live Chat online/offline image sometimes not updating to offline
Fixed: Login.aspx page not correctly updating with language changes.
Fixed: Outbound replies will now show content from previous messages if it was altered during the reply.
Fixed: Plain text emails now run through additional filters for security.
Fixed: Plain text EML attachments in tickets did not show up properly if they didn't contain a content-disposition header.
Fixed: Printing Reports had formatting errors causing it to only print one page.
Fixed: Public kb category under private kb category can no longer be accessed through RSS
Fixed: Purge-All was sometimes removing incorrect attachments
Fixed: Quoted-Printable emails were not being decoded correctly for some foreign languages.
Fixed: Report column "Abandoned Chats after Assigned" was not properly showing data.
Fixed: Scheduled email reports not being sent properly.
Fixed: Scroll position in live chat not always being set correctly
Fixed: Subject was not properly being HTML Encoded in Ticket pages.
Fixed: Ticket actions not working on ticket created event when incoming ticket comes through email.
Fixed: Ticket assignments from queue not working properly if department marked as not allowing tickets.
Fixed: Ticket transfer not working on ticket created event for tickets coming through email.
Fixed: Tickets can no longer be linked in recursive relationships.
Fixed: Tickets can no longer be linked to self.
Fixed: Undelete and Delete as Spam not showing under ticket right-click menu.
Fixed: User-level skin changes not taking effect.
Fixed: Verification email not encoding the username in the URL, leading to verification problems when usernames are created with spaces or other special symbols.
Fixed: View Logs is not properly HTML encoding, leading to hidden email addresses.
Fixed: When replying, the ticket's "To" address embedded in the body text is not encoded properly.
Fixed: Wraping on long messages without spaces in invitations incorrect
Efficiency: Agent-side live chat resizing routine optimized
Efficiency: Live Chat indicator performance increased substantially on server side.
Efficiency: Live Chat KB, Details, and Custom Data tabs were altered to be load-on-demand
Efficiency: Live Chat page will now stop calling back once the chat ends.
Efficiency: Live Chat redrawing speed increased
Efficiency: Numerous performance enhancements to increase speed of pages and services to reduce DB calls.
Efficiency: Return values from live chat indicator and site tracking handlers reduced in size
Efficiency: Search indexing frequency tuned to reduce load on server.
Efficiency: Ticket tabs are load on demand, speeding the interface up significantly
Efficiency: Viewstate reduction for ticket and live chat pages
3.1.3089 (Jun 16, 2008)
Note: Some style sheet (CSS) items have changed. Custom skins will need to be double checked to ensure proper operation.
Added: "Require visitors to pass CAPTCHA when registering" option added to Customer Portal settings.
Added: Ability to mark certain custom fields to show up in agent interface or not.
Added: Current assigned group and agent added to details tab of tickets.
Added: Live preview of what customer is typing added to chat window in agent interface.
Added: My Chats now includes a Deleted view.
Added: My Tickets now includes a Deleted view.
Added: My Tickets now includes a Spam view.
Added: Support for running SmarterTrack in SWSoft's APS Environment.
Changed: Forwarded emails to agents now contain a text/plain section for better rendering on mobile devices.
Changed: Undelete now changes ticket status to active, so it will reappear in agent's list.
Changed: Verbiage on Related Items under tickets adjusted to make it easier to understand.
Fixed: @Chat_SessionEnded appearing in transcript view of closed chats.
Fixed: Automatic chat popups not appearing in firefox.
Fixed: Canned replies not working if not in popup mode for tickets.
Fixed: Changing favorite report date range does not save.
Fixed: Client-side chat was not stopping callbacks when chat ended by agent.
Fixed: Custom reports are getting cut off in printing.