SmarterTrack

Customer Service Software Competitor Comparison

Pricing and features are taken directly from related websites, customer support, and marketing materials as of June 1, 2011. Information, features, and pricing are subject to change. To report corrections, please contact the Sales Department by emailing sales@smartertools.com. During business hours you can also start a live chat or call us at 1-877-357-6278.

Features Desk.com (Assistly) Zendesk Plus+ Kayako Fusion SmarterTrack Enterprise Hosted SmarterTrack
Initial cost for 10 agents $290/month* $490/month* $999 $999 $200/month
All-in-one integrated Web interface
Ticket system
Mobile ticket management
Live chat 3rd Party
Live chat translation - -
Live chat geo-location - -
Co-chat - -
Coaching - -
Proactive chat
Agent instant messaging - - -
Agent chat rooms - - -
Website visitor monitoring (Who’s On) - -
Intelligent routing
Predefined responses
Call logs - -
Time logs - -
Task management system - -
Knowledge base
Customer portal
Search engine optimized portal - - -
Survey system - -
Cost analysis reporting - -
Advanced premium reporting
VoIP integration -
Click-to-call functionality - -
Multiple language support -
Multiple brand support - -
Extendable to other databases & applications
LDAP & active directory authentication - -
System-wide events & notifications - Limited
Per agent file storage - -
Failover functionality - - - Available -
Software ownership - - Available Available -
Hosted option (SaaS) Available Available Available - Available
Hosted Pricing $290/month* $490/month* $490/month N/A $200/month
Ownership Pricing N/A N/A $999 $999 N/A

*If prepaid annually