Using our hosted service means you can focus on your business while we focus on all of the stuff behind the scenes. That includes things like networking, hardware updates, backups and the maintenance and reliability of those backups, network and software security, power, internet access...all of those things you don’t have the time, or patience, to manage. Your business is providing quality service to your users, so it’s only natural we provide YOU with quality service as well.
It takes all of 30 seconds to set up your trial account, which includes some basic items that show you how things work: a starter knowledge base article, a news item and even your first ticket! If you need any help beyond that, NO PROBLEM! We’ll reach out to you and offer to give you some hands-on training for things like setting up departments and groups, adding agents, setting up live chat and more.
SmarterTools started out as a hosting company...so we KNOW hosting. We manage and maintain our own hardware and networking equipment, we manage and maintain our own racks and our servers are located in a state-of-the-art, SOC1 Type 2 datacenter that’s in one of the most geographically stable locations in the U.S. We’re web hosts who also develop software, so we have both bases covered.
All of the sites in our hosted environment run SmarterTrack Enterprise, so every feature available in SmarterTrack is also available to our hosted customers. That includes SmarterTrack Communicator, our SIP-compliant softphone that seamlessly integrates to automatically create call logs, can record calls and more. In addition, since we maintain BOTH the hosting environment AND the software, hosted customers are always on the latest and greatest version of SmarterTrack -- and YOU don’t even have to lift a finger.
If you need more agents, no problem! If you need to downsize an agent or two, not problem! If you add and remove agents throughout a month, NO PROBLEM! With hosted SmarterTrack, you only pay for what you need each month. That means you pay for the average number of agents you had in a month -- no more, no less. And the best part: your first 30 days are always FREE! Even if you subscribe the same day you sign up for your trial, those initial 30 days are totally free.