Support is handled through your SmarterTools account. To submit a support ticket, view current and past support tickets, or to check the status of your tickets, log in to your account. Once you are logged in, select My Tickets from your avatar's dropdown menu.
For customer service options, please see our Customer Service page.
Free technical support is included with any new license and licenses with active Maintenance and Support. A ticket may be resolved via email or phone.
24x7x365 Emergency Support is available and can be purchased from our shopping cart. Tickets are submitted immediately after purchase and responded to by our on-call team.
Free installation is offered for free with any new license, or can be purchased at any time. Product training for groups or individuals can be purchased from our shopping cart.