- A Case Study, founded in 2002 with a single web server as a truly "simple" hosting company for family and friends, has grown into one of the most popular hosting platforms in their native Switzerland. What started as a hobby has become a labor of love for a team of enthusiastic computer scientists who are always up for a challenge.

  • Name:
  • Industry: Web Hosting
  • Location: Rümlang, Switzerland
  • Product(s): SmarterMail


Originally founded in 2002, started out like many other web hosts: as a hobby. With a single web server, the founders started by hosting websites for their family and friends. Over time, the number of web servers grew, and soon that hobby became an actual business. Over the years they've grown to become one of the most reliable, and customer-focused, web hosts in Switzerland. Their business has grown due to their focus on providing a high standard of service, at reasonable prices, and continuing their internal knowledge to the benefit of their vast customer base. Offering both Linux and Windows shared hosting, email hosting, and cloud-based services and colocation services, simplehosting offers a number of solutions for companies and customers of any size.


Simplehosting built their business around the Plesk control panel, a popular solution that can handle provisioning, billing and much more for any hosting company. As Plesk evolved, they introduced the ability to have standalone servers for things like databases and email. (Prior to that, Plesk servers were standalone systems, requiring everything installed on the same server.) For their email solution, simplehosting initially chose Icewarp for their customers. However, Icewarp eventually stopped supporting Plesk. As Plesk evolved, the integration with Icewarp declined. While still supported within Plesk, Icewarp doesn't offer the flexibility of a centralized mailserver, and hasn't extended their integration with Plesk.


As a result of the changes at Icewarp, the engineers at simplehosting went in search of an alternative. They needed something that provided a safe, secure and reliable email hosting platform that integrated well with Plesk. Their search brought them to SmarterMail.

Since SmarterMail -- and all SmarterTools products -- were initially built by a web host, for other webhosts, integration with popular control panels was a must. In addition to Plesk, SmarterMail integrates with WHMCS, Hosting Controller and more. So, SmarterMail provided simplehosting with an ideal email hosting platform. Over the years, as has grown, so has SmarterMail, offering more integrations, more features, and providing an ideal alternative to offering Microsoft Exchange hosting.

What They're Saying

"SmarterMail's excellent integration with the hosting control panel Plesk, as well as the ability to use SmarterMail as a centralized mailserver, plus the amazing stability of the server, the simple setup, and SmarterTools' commitment to continuous improvement, made the decision to use SmarterMail quite easy. And we haven't regretted our decision."
Chris Mayer - CEO,


  • Expanded Enterprise Email offering
  • Integration with Plesk control panel
  • Complete email client compatibility, including mobile email clients
  • Decrease in the number of mail servers needed for their customers
  • Continual innovation and growth, which aligns with Simplehosting's approach to their own business

Infrastructure and Deployment Details

simplehosting network diagram
  • Server OS: Windows Server 2016 and 2019
  • Bare Metal or VM: VM-based
  • CPU: Intel Xeon, 2 cores
  • RAM: Varied: 12 - 20GB per host
  • Disk Space: Avg. 1000GB per VM
  • Avg. CPU/Memory Usage: 10% CPU / 50% RAM
  • Drives: Data stored on centralized Netapp NFS SSD storage
  • Connection Details: Majority of customers use various clients
  • Protocols: Primarily IMAP; EAS is available
  • Domains / Users: 1000+ domains / approx 5,000 mailboxes
  • Antispam: SpamExperts
  • Antivirus / Security: ESET endpoint + ClamAV locally
  • Network Security: Perimeter firewall(s) + ESET endpoint
  • Backup: Veeam


If you want to talk to simplehosting about their experiences with SmarterMail and/or Plesk, you can email Christoph Mayer, their CEO, at You can also visit their website: