SmarterTrack Release Notes and Version History

Several releases contain notes marked as "Important". Prior to upgrading versions, enter your current build number (e.g. 7852) to view important notes that may affect your upgrade.

7.8.4653 (Sep 27, 2012)

  • Fixed: Event actions from ticket idle events now fire as expected.
  • Fixed: Improved how a customer's email address is determined when a ticket is submitted via POP.
  • Fixed: POP importing will now function as expected when ticket submission requirements are not set to anonymous user.
  • Fixed: The Call Overview report now displays data when grouped by a custom field value.
  • Fixed: The CreateTicketFromCustomerWithDate web service method will now assign a ticket to the specified agent.
  • Fixed: The event system can now retrieve ticket information on relevant ticket related events.
  • Fixed: The ModifyCallLog service call will no longer change the call log number of the call log being modified.

7.7.4527 (May 24, 2012)

  • Fixed: A customer's email address must now match the email address on the ticket to be viewed in the portal.
  • Fixed: Advanced searches for tickets now functions as expected.
  • Fixed: An employee's hourly rate will now default to the proper formatting when adding an employee with non-US currency locales.
  • Fixed: Clicking the brand logo in the portal will now redirect user's to the correct URL.
  • Fixed: Disabling knowledge base ratings will now remove the "Ratings" column from the knowledge base area in the portal.
  • Fixed: Grids throughout the management interface will now be able to load more than 75 items when SmarterTrack is running in IIS 6.
  • Fixed: The survey email template now includes its variable drop down menu.

7.6.4450 (Mar 8, 2012)

  • Changed: Knowledge base translations created via Microsoft Translator or Google Translate are now cached so users who refresh the page will not be resubmitting text for translation.
  • Changed: Managers can now view all call logs in the system.
  • Removed: The tracking status condition has been removed from Who's On events.
  • Fixed: A potential security vulnerability in the mobile interface is now resolved.
  • Fixed: Adding a ticket message via Web services now uses the isHtml parameter correctly.
  • Fixed: Chat room permissions now function as expected.
  • Fixed: Deleting knowledge base folders that have had several searches performed on them now functions as expected
  • Fixed: Departments with an auto-responder configured can now be deleted properly.
  • Fixed: Exporting reports to .CSV now functions as expected.
  • Fixed: Inserting a translation string into a muti-line text box in system settings now functions as expected.
  • Fixed: Logged in portal users will no longer see duplicate email address fields on the ticket submission page.
  • Fixed: The custom message displayed for department selection when submitting a ticket from the portal now renders HTML properly.
  • Fixed: The event action variable #commenttext# now functions as expected.
  • Fixed: The list of tasks in the content pane now automatically updates after adding or editing a task.
  • Fixed: The option to display the live chat link in the portal now functions as expected.
  • Fixed: The URL sent with survey invitations now functions as expected.
  • Fixed: Tickets are now sorted correctly when changing between pages on the portal
  • Fixed: Tickets automatically fowarded to an agent's altnernate email address now display HTML content correctly.

7.5.4412 (Jan 30, 2012)

  • Fixed: Changes to email templates can now be saved as expected.
  • Fixed: SmarterTrack installations that use certain versions of MySQL will now function as expected.

7.5.4408 (Jan 26, 2012)

  • Added: A link to the WAP interface on the management interface's login page.
  • Changed: Adding a comment to a ticket will no longer mark it as unread for the author of the comment.
  • Fixed: A warning now displays to agents if the system has automatically removed an expired attachment from a new ticket message.
  • Fixed: An error is no logged if a customer ends an auto-translated live chat.
  • Fixed: An error will no longer be logged when the same action (such as tranferring a ticket) is performed on multiple times on the same ticket.
  • Fixed: Auto-logout settings now function as expected in SmarterTrack Enterprise with Load Balancing Functionality.
  • Fixed: Changing the date range on the survey conversion rate report now functions as expected.
  • Fixed: Emails sent using the event system are now formatted properly,
  • Fixed: Exporting knowledge base search reports in CSV now functions as expected.
  • Fixed: Inserting a language string into a textbox now functions as expected.
  • Fixed: Knowledge base articles can now be purged as expected.
  • Fixed: Knowledge base articles now update correctly after an action (editing, rating, commenting, etc.) is performed on them.
  • Fixed: Knowledge base articles set to all languages can now be viewed in the portal when linked as a translation to another knowledge base article.
  • Fixed: Knowledge base folders can no longer be deleted if an auto-responder is displaying results from that folder.
  • Fixed: New version notifications now function as expected.
  • Fixed: System administrators are now required to specify a default language.
  • Fixed: The browser's default language is now always used in the portal.
  • Fixed: The Compose and HTML tabs at the bottom of the canned reply window now display correctly.
  • Fixed: The forgot login email template can now be modified as expected.
  • Fixed: Tickets with attachments that were started from the portal now properly forward to the assigned agent when ticket forwarding is enabled.
  • Fixed: Trend reports no longer display data for dates outside of the selected range.
  • Fixed: Viewing survey results by brand, department or agent now functions as expected.

7.4.4338 (Nov 17, 2011)

  • IMPORTANT: Due to Google's announcement that its translation API will be a paid service as of December 1, auto-translation of knowledge base articles and live chats is now disabled by default. If upgrading from a previous version of SmarterTrack, the system administrator will need to reconfigure translation settings.
  • Added: An insert button to the canned reply popup when composing a ticket message.
  • Added: Incoming and outgoing live chat messages can now trigger events based on the content of a sent message.
  • Added: Support for Microsoft Translator when auto-translating live chats and knowledgebase articles.
  • Added: The option to prevent incoming chats from being assigned to a specific agent if the agent is editing or creating a call log.
  • Added: The priority and status now displays in the ticket or live chat header.
  • Added: To help system administrators manage translation service subscription costs, SmarterTrack now tracks how many characters and requests your server has attempted to translate.
  • Changed: Advanced searches now query for items from January 1, 2000 by default.
  • Changed: Composing a ticket message on a Google Android device now uses the plain text editor.
  • Changed: SmarterTrack now sends locked out users instructions on how to reset their password when they click the Forgot Password link in the portal.
  • Fixed: Adding a comment to a ticket no longer causes the ticket reply window to crash in Internet Explorer 7 and 8.
  • Fixed: Custom roles can now be assigned to users on a SmarterTrack.com hosted site.
  • Fixed: Expanded the query for quick searches performed in the tickets, live chats, tasks or call logs sections of the interface.
  • Fixed: Favorite reports can now be deleted as expected.
  • Fixed: Knowledge base articles can now be edited from the portal when you are logged into the portal but not the management interface.
  • Fixed: Links displayed on the Resources tab of tickets and live chats now navigate to the correct brand.
  • Fixed: Live chat events now work correctly for sending and receiving messages.
  • Fixed: Live chat messages are no longer duplicated when the server slows down.
  • Fixed: News items can now be deleted from the portal as expected.
  • Fixed: Scheduled email report options are now only available to users of SmarterTrack Enterprise as expected.
  • Fixed: Sscheduled email reports can now be deleted as expected.
  • Fixed: The end user settings page now displays more than 75 users at a time.
  • Fixed: The folder list will now always populate correctly when adding or editing a canned reply.
  • Fixed: Ticket, live chat and call log numbers are now unique if two load balanced servers create a ticket within the same millisecond.
  • Fixed: Tickets can no longer bypass the queue if they were created at the same time tickets are automatically assigned.
  • Efficiency: Active live chats now interact with the database more efficiently.
  • Efficiency: Reduced the amount of memory SmarterTrack requires to perform search indexing.
  • Efficiency: Reduced the amount of time required to start SmarterTrack.

7.3.4293 (Sep 29, 2011)

  • Added: Video tutorials to help administrators configure SmarterTrack that can be accessed from the settings section of the management interface.
  • Changed: The agent transfer selection option on the Ticket Settings page now allows administrators to select always, never, cross instances only or local instances only.
  • Changed: The content pane in the knowledge base, canned replies and news items sections no longer updates automatically.
  • Changed: Tickets are now auto-assigned according to priority and sorted by idle time.
  • Changed: When creating a new ticket, the tabs to switch between HTML and Compose view are disabled if the ticket is set to display in plain text only.
  • Fixed: Agents who share a username with an older deleted employee will no longer get logged out randomly.
  • Fixed: Audit reports on time logs now function as expected when associated tickets, chats or calls include customer data like email addresses.
  • Fixed: Custom field URLs using https:// now open properly in a new window.
  • Fixed: Custom fields may no longer be marked organizational if they are included in a template.
  • Fixed: Date, time and datetime custom fields are now validated to ensure they use proper time values.
  • Fixed: Deleted live chats with file attachments can now be purged as expected.
  • Fixed: Editing a ticket's time log no longer deletes existing customer data from the log.
  • Fixed: If a customer exits a live chat by closing the chat window instead of clicking the End Chat button, the live chat will be removed from the queue..
  • Fixed: Knowledge base content now displays per the brand and language settings as expected.
  • Fixed: Maps now function as expected in live chats.
  • Fixed: Removing a custom field from a template now deletes all data associated to that custom field in tickets, chats and call logs.
  • Fixed: Replying to a ticket through Web services now removes the ticket's follow-up flag when applicable.
  • Fixed: Retrying an item in the spool now functions as expected.
  • Fixed: Sharing a knowledge base article with social networking sites now functions as expected.
  • Fixed: The Add Comment event action now functions as expected.
  • Fixed: The color scheme option on the Brand settings page now functions as expected when a custom color is selected.
  • Fixed: The CreateTicket Web service method in svcTickets.asmx now properly uses the sendEmail parameter.
  • Fixed: The custom messages that display to customers prior to ticket and live chat submission now properly include line breaks.
  • Fixed: The live chat icon now blinks red to indicate that a chat is in the queue.
  • Fixed: The option to refresh the list of SmarterTrack instances now only displays on the Servers tab of the Ticket Settings page.
  • Fixed: The sort menu now remembers selected values, even when switching between sections of the interface.
  • Fixed: The Who's On density map no longer produces a JavaScript error if mapping is disabled.
  • Fixed: When an agent is deleted from the system, his tickets are now transferred to the queue as expected.
  • Fixed: When editing a report item in a custom report, the display name field now saves the correct data.

7.2.4259 (Aug 30, 2011)

  • Added: A close button to the top of the Show HTML window for tickets.
  • Added: Ticket event actions can now include a link to view the ticket in the WAP interface.
  • Changed: The department selection screen no longer displays in the portal if only one department is set up to receive tickets.
  • Changed: When exporting report data as a .CSV file, the time data is now reflected in minutes.
  • Fixed: Clicking the AFK link in the management interface now also updates the live chat counters in the navigation pane.
  • Fixed: Clicking the Generate button in the reports section of the management interface no longer causes an error in Internet Explorer 6 and 7.
  • Fixed: Custom field requirements are now checked when an agent deletes a ticket.
  • Fixed: Custom field requirements are now checked when an agent marks a ticket as spam.
  • Fixed: Custom role permissions pertaining to knowledge base access are now enforced in both the portal and the management interface.
  • Fixed: Date selector fields in the management interface are now validated for proper date ranges.
  • Fixed: Default sort options are now applied to items in the content pane as expected.
  • Fixed: Duplicate entries are no longer displayed on the End Users settings page
  • Fixed: If the instant messaging feature is disabled, the option to get assistance on tickets and live chats will no longer be available.
  • Fixed: Live chat sounds now function correctly in Internet Explorer 6, 7 and 8.
  • Fixed: Microsoft Virtual Earth now functions as expected for the Who's On density mapping.
  • Fixed: Random cache-related errors no longer occur in high-volume deployments.
  • Fixed: Searches can now be performed on root-level knowledge base folders that do not have subfolders.
  • Fixed: Sending an attachment during a live chat session now functions as expected in Internet Explorer 6 and 7.
  • Fixed: Spell check now functions as expected in live chats.
  • Fixed: The hyperlink custom field no longer requires the user to enter 'http://' before the web address in order for the link to be valid.
  • Fixed: The register user with verified email role is now applied properly to a user that clicks the link in their verification email.

7.1.4236 (Aug 6, 2011)

  • Fixed: Installations of SmarterTrack using a MySQL database (version 5.5.14 and higher) will now function as expected
  • Fixed: Installations of SmarterTrack using a MySQL database will no longer encounter intermittent connection timeouts.

7.1.4234 (Aug 4, 2011)

  • Added: The ability to automatically lock tickets after a specific number of hours.
  • Added: The ability to view a knowledge base article from the comment moderation area of the management interface.
  • Added: The ability to view ticket messages in their original HTML format.
  • Changed: Agents can now add comments to any tickets in a department they belong to.
  • Changed: Customers waiting in the live chat queue can now click the Back button to end the chat.
  • Changed: Users can no longer create two notification profiles with the same name.
  • Changed: When adding a new employee, the agent role is now selected by default.
  • Changed: When browsing the knowledge base by folder, the Views column now displays the total number of views for articles in the folder/subfolders and the Rating column now shows the average rating for articles in the folder/subfolders.
  • Fixed: A JavaScript warning no longer displays when an agent provides incorrect login credentials for the management interface.
  • Fixed: A second live chat invitation no longer displays immediately after a customer declines the initial invitation.
  • Fixed: Changing the selected language on the management interface login page now functions as expected.
  • Fixed: Clicking Save on the log settings page now functions as expected.
  • Fixed: Customers can now only initiate one live chat at a time, regardless of the number of times the Next button is clicked.
  • Fixed: Customers sent to the live chat queue will now see the welcome message when the live chat is assigned to an agent.
  • Fixed: Files with names longer than 57 characters now upload properly.
  • Fixed: Hourly cost for agents now formats correctly based on the selected locale for currency.
  • Fixed: Hyperlinks are now formatted properly in live chat messages.
  • Fixed: Implemented various changes to the management interface.
  • Fixed: Instant message invitation windows are now sized correctly.
  • Fixed: Items in the knowledge base ratings content pane can now be sorted properly.
  • Fixed: Items in the survey results content pane can now be sorted properly.
  • Fixed: Items in the Who's On content pane can now be sorted properly.
  • Fixed: Live chat invitations sent from Who's On now display correctly on the customer's screen.
  • Fixed: Live chat invitations sent via Who's On now function as expected.
  • Fixed: New users are now properly assigned the registered user role.
  • Fixed: Searches performed in the Who's On section are no longer cleared when the grid refreshes.
  • Fixed: The application now functions as expected when started prior to running the databse.
  • Fixed: The end users page in settings no longer shows duplicate users in the list.
  • Fixed: The maximum frequency setting for event actions now functions as expected.
  • Fixed: The survey results page in the reports section no longer encounters an error on Turkish SQL Server installations.
  • Fixed: To improve SEO, a 301 redirect now occurs when a user tries to access knowledge base content with an outdated URL.
  • Fixed: Trend reports now use their "group by" selection correctly when the start and end date are the same.
  • Fixed: Who's On filters now function as expected after the initial load
  • Efficiency: The live chat section of the management interface now loads faster.

7.0.4197 (Jun 29, 2011)

  • IMPORTANT: Administrators who do not have the agent role now only have access to the reports and settings sections of the management interface.
  • IMPORTANT: The database administrator and administrator roles have been merged. Administrators now have access to database-related settings.
  • IMPORTANT: The manager role is now the only role that can access global items in tickets, live chats, call logs, and tasks.
  • Added: A Getting Started webpage that opens in the user's browser after installing SmarterTrack using the automated installer.
  • Added: A new event for the agent AFK status.
  • Added: A new event for when ticket follow-up is due.
  • Added: A new ticket setting that specifies whether agents can transfer tickets to a specifc agent.
  • Added: A read-only username field to the user's preferences page on the portal.
  • Added: An option to automatically translate knowledge base articles using Google Translate.
  • Added: Conditions can now be configured for custom fields on ticket, live chat and call log events.
  • Added: New event conditions for the number of minutes until a ticket follow-up is due or the number of minutes a ticket follow-up has been past due.
  • Added: New Web service methods to create, edit and delete users
  • Added: New Web service methods to get and set user-level custom fields.
  • Added: SmarterTrack will now auto-complete email addresses in the To, Cc and Bcc fields of new tickets when applicable.
  • Added: Tabs at the lower-right corner of a ticket that allow an agent or administrator to view the most recent and original items in a ticket.
  • Added: The ability to allow portal visitors to comment on knowledge base articles. Agents and administrators also have the ability to moderate comments.
  • Added: The ability to allow portal visitors to rate the usefulness of knowledge base articles. Agents and administrators also have the ability to moderate the ratings.
  • Added: The ability to create a custom welcome message for each brand on the portal home page.
  • Added: The ability to install a shortcut to the management interface or portal on the homescreen of Apple iOS devices.
  • Added: The ability to open an item currently being viewed in the preview pane in a new popup window.
  • Added: The ability to set user-level custom fields from the login external provider methods.
  • Added: To improve usability, all content panes in the management interface are now sortable.
  • Changed: A generic error page will now display to end users attempting to visit the portal if the database is unavailable.
  • Changed: Administrators are now be redirected to their portal after completing the Setup Wizard.
  • Changed: Administrators now create and manage surveys from the settings section of the management interface.
  • Changed: Advanced searches of the knowledge base and news items now only return non-deleted items.
  • Changed: Agent chat rooms can now be managed from the settings section
  • Changed: Agents can now view their own tickets in the portal.
  • Changed: Employees that are only assigned to the administrator role no longer have access to the live chat section.
  • Changed: Events are now located in the settings section
  • Changed: Items that are opened from the global new menu are now displayed in larger windows.
  • Changed: New users are now automatically assigned the everyone and registered user roles by default.
  • Changed: Only employees assigned the agent or administrator role can now log into the management interface.
  • Changed: Only employees with the manager role enabled can view survey results.
  • Changed: Sounds are now played through the HTML5 audio tag, if supported.
  • Changed: Survery results now display in a popup window.
  • Changed: Survey results are now available in the reports section of the management interface.
  • Changed: The "By Agent" tree view node is no longer available in installations with 500 or more agents.
  • Changed: The communication tab of a ticket now displays the most recent 15 items by default. Agents can now use the tabs at the lower-right corner of the ticket to see additional items.
  • Changed: The default content of the Verify Email Address email template has been changed for clarity.
  • Changed: The Description field for tasks is now located on a separate tab for consistency.
  • Changed: The global new menu item will now show all available options even if the user does not have permission to use the item.
  • Changed: The Management Area role permission has been renamed to Global Items.
  • Changed: The management interface now reloads after saving your own role permissions.
  • Changed: The option to submit tickets via the portal is now available by default in new installations.
  • Changed: The SetManageAreaPermissions Web service method in svcOrganization.asmx is now obsolete.
  • Changed: The Setup Wizard no longer requires a login to complete.
  • Changed: The surveys grid view in the management interface now shows the date and time that a survey was answered.
  • Changed: The system administrator role has been renamed to administrator.
  • Changed: The text of the default knowledge base article that is created with new installations has been revised to include resources on configuring and customizing SmarterTrack.
  • Changed: The tickets, live chat and call logs sections now have separate columns in the content pane for department and group.
  • Changed: To avoid confusion, context menus no longer include the View menu item.
  • Changed: To improve the new user experience, the Setup Wizard has been revised.
  • Changed: To improve usability on mobile devices, text boxes containing numbers are now slightly larger.
  • Changed: To improve usability, the confirmation window that displays when deleting employees has been redesigned.
  • Changed: To improve usability, the portal interface has been redesigned.
  • Changed: When accessing the management interface from a mobile device, the print option is no longer available.
  • Changed: When viewing inaccessible portal pages, such as private knowledge base articles, users are now redirected to the portal homepage.
  • Removed: Several unused words and phrases have been removed from the English language file.
  • Removed: The link at the top of the portal for accessing the management interface has been removed.
  • Removed: The ticket follow-up hours condition has been removed from all ticket events.
  • Removed: There is no longer a primary administrator account.
  • Fixed: Adding a related item to a new call log now functions as expected.
  • Fixed: Adding or removing visible fields in the management interface automatically refreshes the contents of the grid.
  • Fixed: Advanced search settings now refresh when the search term is modified.
  • Fixed: Agents and administrators can now export reports as expected.
  • Fixed: Agents can now send files to customers who have started chats even if the live chat is not assigned to the agent.
  • Fixed: Boolean event conditions now display in a drop-down menu.
  • Fixed: Clearing the search textbox in the task content pane now functions as expected.
  • Fixed: Column headers in the management interface no longer appear to be clickable.
  • Fixed: Conversation items now display correctly on screens with lower resolutions.
  • Fixed: Deleted departments no longer display in the chat department selector.
  • Fixed: Email reports will now display an error message if SMTP settings are not configured.
  • Fixed: Errors indicating issues with Web resource requests and query string lengths are no longer recorded in the error logs.
  • Fixed: Exporting a custom report without any report items now displays an error message.
  • Fixed: If a user is assigned a custom employee role, he must also be assigned an agent or administrator role.
  • Fixed: If the live chat link is removed from the portal, the placement of the language menu will adjust accordingly.
  • Fixed: If the session is lost while submitting a ticket in the portal, the end user will be redirected to the ticket submission page.
  • Fixed: Inactive live chats can now only be transferred to departments that are enabled for live chat.
  • Fixed: Installations with licensing conflicts will now continue to work if the agent limit has not been met.
  • Fixed: Live chat invitations now display correctly in the Opera browser.
  • Fixed: Live chats that are ended before being assigned to an agent no longer display on an agent's screen.
  • Fixed: Modifying the status of a ticket in the preview pane now immediately updates its status.
  • Fixed: Plain text signatures now update when changing the department that a ticket is assigned to.
  • Fixed: Pressing Enter on a delete confirmation no longer closes the browser window.
  • Fixed: Pressing the Enter key while viewing a confirmation window no longer closes the browser when the management interface is accessed via the portal.
  • Fixed: Reports now correctly export in all browsers.
  • Fixed: Scheduled email and custom report options are no longer visible to users of SmarterTrack Professional.
  • Fixed: Scroll bars now display in the content pane when necessary after editing visible fields.
  • Fixed: Searching for tickets when a brand is selected now functions as expected.
  • Fixed: Searching Who's On now functions as expected.
  • Fixed: Selecting a department for live chat now clears any previous error messages that may be displayed on the portal.
  • Fixed: SmarterTrack no longer highlights phone numbers in the management interface (iPad and iPhone users only).
  • Fixed: SmarterTrack now displays suggested knowledge base articles properly when submitting a new ticket via the portal.
  • Fixed: SmarterTrack now refreshes the preview pane after an agent deletes items listed in the content pane.
  • Fixed: Starting new live chats and tickets now functions as expected when the management interface has not been loaded.
  • Fixed: Survey results can now be deleted.
  • Fixed: The agent Web sessions report now functions as expected.
  • Fixed: The By Agent section of the tree view now displays the correct number of agents.
  • Fixed: The cancel button on the survey results popup now functions as expected.
  • Fixed: The correct items now display in the content pane of the tickets and live chat sections when using the Opera browser to access the management interface.
  • Fixed: The custom reports content pane now updates correctly when adding a new item to a custom report.
  • Fixed: The customer's live chat window is now styled correctly.
  • Fixed: The delete menu no longer displays if the agent does not have permission to delete tickets.
  • Fixed: The department selection text option in ticket settings now supports HTML formatting.
  • Fixed: The fields in the new task window are now styled correctly.
  • Fixed: The file manager for knowledge base articles and news items now always displays the preview pane on the right.
  • Fixed: The file manager for knowledge base articles now functions as expected when an agent or administrator is logged into the portal but not the management interface.
  • Fixed: The file manager no longer requires a folder to be selected in order to create a new sub-folder.
  • Fixed: The file manager now automatically creates folders when uploading files.
  • Fixed: The filter menu for reports now functions as expected when there are more than 300 agents, groups or departments to select from.
  • Fixed: The Get From Queue button in the ticket section now functions as expected.
  • Fixed: The Go AFK link now updates as expected when an agent is automatically set to AFK.
  • Fixed: The Hand-off If No Initial Response setting in live chat settings now functions as expected.
  • Fixed: The hyperlink manager in the WYSIWYG editor is now styled correctly.
  • Fixed: The icon bar and the navigation pane now always show the same number of items.
  • Fixed: The IP address field is now left justified in the Who's On grid.
  • Fixed: The live chat count at the bottom of the content pane now updates as expected.
  • Fixed: The live chat queue now functions as expected.
  • Fixed: The menu of the communication item in a ticket now functions as expected if the agent switches to the details or custom fields tab.
  • Fixed: The navigation pane now updates immediately when folders in the canned replies or knowledge base sections of the management interface are deleted.
  • Fixed: The New option in context menus now function as expected.
  • Fixed: The option to quote a customer's ticket message now functions as expected.
  • Fixed: The option to resend the verification email is now always available on the portal preferences page.
  • Fixed: The password field on the database settings page no longer clears when testing settings.
  • Fixed: The search bar in the content pane no longer disappears after a search is performed.
  • Fixed: The Setup Wizard now automatically creates the SmarterTrack database if the user has the proper permissions.
  • Fixed: The ticket created event now functions as expected.
  • Fixed: The tickets grid view in the management interface now shows the date and time that a ticket was submitted.
  • Fixed: The tickets preview pane now updates properly when an action is performed.
  • Fixed: The Who's On filter settings page now functions as expected.
  • Fixed: The WYSIWYG editor now functions as expected in Internet Explorer 9.
  • Fixed: Ticket signatures are now UTF-8 encoded to allow for special characters.
  • Fixed: To prevent the possibility of getting locked out of the system, administrators cannot remove their own administrator role.
  • Fixed: Unchecking the All Brands checkbox when adding a custom link to the portal now functions as expected.
  • Fixed: Viewing survey results "By Survey" now functions as expected.
  • Fixed: Web browsers no longer display a MIME warning when using Who's On.
  • Fixed: When setting up the ability to transfer tickets across multiple installations, theTest button on the ticket settings page now ensures that both installations are running the same version of SmarterTrack.
  • Fixed: Who's On no longer reports an error when multiple servers are running under SmarterTrack Enterprise with Load Balancing Functionality.
  • Efficiency: Implemented various interface optimizations to improve performance and usability on mobile devices like iPads, tablet computers and smartphones.
  • Efficiency: Improved compatibility of the management interface on Android devices.
  • Efficiency: Optimized grid views in the content pane to reduce bandwidth usage when using SmarterTrack Enterprise with Load Balancing Functionality.
  • Efficiency: Optimized the process for retrieving licensing information.
  • Efficiency: Optimized the speed at which the portal interface loads
  • Efficiency: SmarterTrack now makes fewer requests to CSS and JavaScript files.
  • Efficiency: SmarterTrack now only refreshes the section of the management interface that the agent or administrator is currently viewing.
  • Efficiency: The events system is now loaded from and saved to the database to optimize the speed at which the events system can function.
  • Efficiency: The management interface no longer refreshes the grid when closing a modal window.
  • Efficiency: To improve usability on mobile devices, all animations are now disabled.
  • Efficiency: To improve usablity, the group by and filter by options in reports have been redesigned.