The only help desk software you'll ever need.

SmarterTrack is an online help desk that allows you to improve customer service while better utilizing employees and lowering your overall support costs. Deliver unparalleled customer care using an email ticketing system, live chat and VoIP integration. Plus, SmarterTrack has a self service portal that includes a complete knowledge base and an online community for user-to-user interaction.

Perfect for Any Business

Whether you’re a sole proprietor or enterprise organization, SmarterTrack offers a suite of tools that can help you improve and maintain exceptional customer service. From ticketing to live chat, self-service features to task management, everything is available for you and the people you serve.

SmarterTrack Features Include

issue tracking

Issue Tracking

live chat

Live Chat

self service portal

Self-Service Portal

peer to peer online community and forum

Online Community / Forum

call logging

Call Logging

knowledge base

Knowledge Base

customer surveys

Surveys

website traffic monitoring

“Who’s On”

tasks

Tasks

custom forms

Custom Forms

multiple brand support

Multiple Brands

organizations

Organizations

detailed reporting

Reporting

multiple language support

Multi-Language

hosted online help desk

Hosted Service

on premise online help desk

On-Premise

events system

Events System

sso single sign on

Single Sign-On

application programming interface

API