Great customers inspire great products.

technical support

Choosing a Support Option

SmarterTools offers several free resources to help customers resolve common issues. In addition, customers that have purchased or upgraded licenses may have support incidents available. Individual support incidents or support packages are also available for purchase.

Using the Portal

The SmarterTools Portal provides a centralized location for customers and partners to manage all aspects of their account(s). Customers can:

  • Purchase, initiate, and manage support incidents
  • Manage licenses, activations, and agreements
  • Manage invoices or price quotes
  • Manage user aliases and notifications
  • Manage/subscribe to SmarterTools mailing lists
  • View reports

Free Support Resources

Customers can find free solutions to common issues via the Knowledge Base, online help, community forums, white papers, and other resources.

Email and Phone Support

Email and phone support incidents are available during SmarterTools business hours. If you need immediate assistance or support outside of normal business hours, please refer to the emergency support options for installed software and/or hosted services.

SmarterTools Portal