Great customers inspire great products.
Choosing a Support Option
SmarterTools offers several free resources to help customers resolve common issues. In addition, customers that have purchased or upgraded licenses may have support incidents available. Individual support incidents or support packages are also available for purchase.
Using the Portal
The SmarterTools Portal provides a centralized location for customers and
partners to manage all aspects of their account(s). Customers can:
- Purchase, initiate, and manage support incidents
- Manage licenses, activations, and agreements
- Manage invoices or price quotes
- Manage user aliases and notifications
- Manage/subscribe to SmarterTools mailing lists
- View reports
Free Support Resources
Customers can find free solutions to common issues via the Knowledge Base, online help,
community forums, white papers, and other resources.
Email and Phone Support
Email and phone support incidents are available during SmarterTools business hours. If you need
immediate assistance or support outside of normal business hours, please refer to the emergency
support options for installed software and/or hosted services.