Utilities and Conversion Tools
SmarterTools has a large and active user base that is very influential in the development
of additional plug-ins, utilities and converters for our products. Below is a list of the tools available for moving to, or working with, SmarterTrack.
SmarterTrack customer service software is available as a traditional installation
or as a hosted service (SaaS). Businesses that choose the traditional deployment
of SmarterTrack can install the software onto a local or co-located server in dedicated,
VPS and shared environments using the standard install download.
View installation instructions
SmarterTools provides release notes to customers to help them identify bug fixes,
changes and feature enhancements in each SmarterTrack release.
With each new release of our products we add new features, as well as make improvements to existing ones,
in order to provide the best products possible for our customers. Many times these changes
are a direct result of customer suggestion and interaction, making the development process
a very social experience.
View the SmarterTrack help documentation, determine which edition is right for your organization, compare
SmarterTrack with competing customer service software, or find out other general
information about SmarterTrack.
Technical Support Portal
SmarterTools provides many free resources to help customers resolve issues with
their SmarterTrack installation, including online help documentation, knowledge
base articles and an online Community. Paid support options are also available along with comprehensive individual training. You can view all support options at the Support Portal.
SmarterTools recommends reviewing that your network, hardware, software, clients
and other elements meet the requirements for SmarterTrack.
View system requirements
SmarterTrack Legacy Versions
Links to the release notes for legacy versions of our products are offered as a convenience. While these products are no longer supported via patches or hot-fixes, SmarterTools makes every effort to offer technical support for both legacy and current versions of all products.