SmarterTrack Resources
Installation Methods
SmarterTrack customer service software is available as a traditional installation or as a hosted service (SaaS). Businesses that choose the traditional deployment of SmarterTrack can install the software onto a local or co-located server in dedicated, VPS, and shared environments using the standard install download.
View installation instructions
System Requirements
SmarterTools recommends reviewing that your network, hardware, software, clients, and other elements meet the requirements for SmarterTrack.
View system requirements
Release Notes
SmarterTools provides release notes to customers to help them identify bug fixes, changes, and feature enhancements in each SmarterTrack release.
Product Information Sheets
Determine which edition of SmarterTrack is right for your organization, compare SmarterTrack with competing customer service software, or find out other general information about SmarterTrack.
Browse information sheets
Help and Documentation
SmarterTools provides many free resources to help customers resolve issues with their SmarterTrack installation, including online help documentation, Knowledge Base articles, community forums, and white papers.
Browse help and documentation
Utilities and Conversion Tools
SmarterTools has a large and active user base that is very influential in the development of additional plug-ins, utilities, and converters for our products. Our community forums provide the optimal starting point for finding these resources. These forums allow customers to discuss their issues with SmarterTools developers, external developers, and other SmarterTrack users. It is through this open communication that you may find the unique solution to your migration issue.
Information Sheets
Download and read information sheets about SmarterTrack.
Help and Documentation
Online Help
Refer to the online help for information regarding most of the common functionality of the product, installation instructions, etc.
Technical Documents
Download and read white papers for SmarterTrack.
Other Soures of Information
While many answers can be found through our online help, customers may also browse our knowledge base articles and community forums for solutions to common issues and/or questions: