SmarterTrack 9.x

Installed Helpdesk Software

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SmarterTrack Resources

Utilities and Conversion Tools

SmarterTools has a large and active user base that is very influential in the development of additional plug-ins, utilities and converters for our products. Our community forums provide the optimal starting point for finding these resources.
Browse Community Resources

Installation Methods

SmarterTrack customer service software is available as a traditional installation or as a hosted service (SaaS). Businesses that choose the traditional deployment of SmarterTrack can install the software onto a local or co-located server in dedicated, VPS and shared environments using the standard install download.
View installation instructions

System Requirements

SmarterTools recommends reviewing that your network, hardware, software, clients and other elements meet the requirements for SmarterTrack.
View system requirements

Release Notes

SmarterTools provides release notes to customers to help them identify bug fixes, changes and feature enhancements in each SmarterTrack release. Release notes for legacy versions are offered as a convenience, though these products are no longer supported.

All Supported Versions

Legacy Versions

What's New

With each new release of our products we add new features, as well as make improvements to existing ones, in order to provide the best products possible for our customers. Many times these changes are a direct result of customer suggestion and interaction, making the development process a very social experience.

Technical Information

Determine which edition of SmarterTrack is right for your organization, compare SmarterTrack with competing customer service software, or find out other general information about SmarterTrack.

Note: The Automation with Web Services documentation may include services that have not been released to the public yet or are not available in the version you are using. For the most accurate Web services information, log in to your SmarterTrack installation as the system administrator and review the Settings area or contact

Help and Community Resources

SmarterTools provides many free resources to help customers resolve issues with their SmarterTrack installation, including online help documentation, knowledge base articles and community forums.