Utilities and Conversion Tools
SmarterTools has a large and active user base that is very influential in the development
of additional plug-ins, utilities and converters for our products. The Utilities and Conversion Tools
folder of the Knowledge Base provides the optimal starting point for finding these resources.
View Knowledge Base
SmarterTrack customer service software is available as a traditional installation
or as a hosted service (SaaS). Businesses that choose the traditional deployment
of SmarterTrack can install the software onto a local or co-located server in dedicated,
VPS and shared environments using the standard install download.
View installation instructions
SmarterTools provides release notes to customers to help them identify bug fixes,
changes and feature enhancements in each SmarterTrack release. Release notes for legacy versions are offered as a convenience, though these products are no longer supported.
All Supported Versions
With each new release of our products we add new features, as well as make improvements to existing ones,
in order to provide the best products possible for our customers. Many times these changes
are a direct result of customer suggestion and interaction, making the development process
a very social experience.
Determine which edition of SmarterTrack is right for your organization, compare
SmarterTrack with competing customer service software, or find out other general
information about SmarterTrack.
Technical Support Portal
SmarterTools provides many free resources to help customers resolve issues with
their SmarterTrack installation, including online help documentation, knowledge
base articles and on online Community. Paid support options are also available along with comprehensive individual training. You can view all support options at the Support Portal.
SmarterTools recommends reviewing that your network, hardware, software, clients
and other elements meet the requirements for SmarterTrack.
View system requirements