SmarterTrack Pricing
Installed Licenses
SmarterTrack has a flexible licensing model that allows organizations to purchase
a level and edition that best fits their usage requirements now, and to upgrade
as more features or agents are required. In addition, each new product purchase
includes two email support tickets that are valid for 12 months from the date
of purchase. New purchases also include access to major and minor product updates
for 12 months at no additional charge.
View the edition explanations
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SmarterTrack Help Desk
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Professional
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Enterprise
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Enterprise with Failover More info
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1 Agent
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N/A
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FREE
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N/A
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2 Agents
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$199
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N/A
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N/A
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5 Agents
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$399
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$599
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$749
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10 Agents
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$699
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$999
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$1,249
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15 Agents
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N/A
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$1,299
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$1,624
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25 Agents
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N/A
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$1,799
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$2,249
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Additional Agents
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Show more
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SmarterTrack Communicator more info
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Price / Year
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Per Server (includes all agents)
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$149
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License Modifications and Upgrades
SmarterTools customers are provided 12 months of upgrade protection coverage with
the purchase of any new product license. Upgrade protection includes access to all
major and minor version upgrades for 12 months from the date of purchase at no additional
charge. Customers can upgrade the level or edition of a SmarterMail, SmarterTrack,
or SmarterStats license at any time. However, license modifications will not extend
upgrade protection coverage or reinstate expired coverage. For more information,
please refer to the Upgrade Protection FAQs.
New Features in SmarterTrack
Frequently Asked Questions
Higher Limits for Installed Licenses
For companies that require additional agents, SmarterTools also offers levels with
higher agent limits.
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Agents
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Enterprise Edition
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Enterprise with Failover
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50 Agents
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$2,999
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$3,749
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100 Agents
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$3,999
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$4,999
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200 Agents
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$4,999
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$6,249
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300 Agents
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$5,999
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$7,499
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400 Agents
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$6,499
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$8,124
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500 Agents
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$6,999
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$8,749
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600 Agents
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$7,499
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$9,374
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700 Agents
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$7,999
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$9,999
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800 Agents
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$8,499
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$10,624
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900 Agents
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$8,999
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$11,249
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1000 Agents
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$9,499
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$11,874
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Unlimited Agents
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$11,999
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$14,999
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SmarterTrack Enterprise with Failover Functionality
A hardware failure or other interruption in service can significantly impact a business
that uses its helpdesk as a mission-critical part of its operations. SmarterTrack
Enterprise with Failover Functionality protects helpdesks with less than 1,000 agents
from experiencing such an outage by allowing for the installation of a second server
that is always connected to the database in standby mode.
For more information, contact the SmarterTools sales department via live chat or
email sales@smartertools.com.
SmarterTrack Communicator
A fully integrated SIP-compliant softphone for your helpdesk that is available as an add-on
for your existing VoIP phone server and tightly integrates
phone communications with all other forms of customer correspondence. This gives
agents and managers a more cohesive view of what's going on with customers and improves
the overall performance of any sized organization.
For more information, contact the SmarterTools sales department via live chat or
email sales@smartertools.com.