Customer Service and Help Desk Software
SmarterTrack is a powerful communications platform that acts as an online help desk for initiating, tracking, managing and reporting on a number of different communication channels. Whether it is a ticket submission via email or from the online portal, a live chat, a community post, comments made on a knowledge base article or more, SmarterTrack provides a centralized outlet for all communication channels and is an ideal solution for building your online community.
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Access your Web help desk
On-the-go? Use your iPad, Android tablet or other mobile device to access SmarterTrack's
helpdesk features. SmarterTrack is specifically designed for mobility in mind and seamlessly integrates with other mobile apps, allowing remote employees to provide
customer service, sales or support as efficiently as they do from their office computer.
Customer service software that’s perfect for any industry
With the SmarterTrack helpdesk, you can turn customer service into the most powerful
tool in your business arsenal. Find out how different industries use SmarterTrack
to meet their needs.
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SmarterTools has spent considerable effort into providing a solid Web Services implementation
in its products in order to facilitate integration with a variety of third-party products. As a result, more and
more developers are finding it easy to tie our products into their
own products and interfaces and SmarterTools is able to provide integration modules and product tie-ins of our own.
Easily offer multi-channel support, including tickets,
community posts, live chat, knowledge base and more
SmarterTrack helpdesk integrates multiple customer service solutions into a single
application. Features include:
- A support ticket system
- Online community
- Live chat software
- Knowledge base software
- A self-service helpdesk portal
- A fully integrated SIP-compliant softphone
- Call logging and VoIP
- Who's On visitor monitoring
- A task management system
- Time logging
- Multiple brand support
- Customer satisfaction surveys
- Helpdesk reporting and analytics
- Single Sign-On (SSO)
Save time and money with a hosted helpdesk
Businesses looking for increased flexibility and reduced IT costs may prefer to
use SmarterTrack helpdesk as a hosted service. There's no hardware costs, no hassling
with software updates and no commitment.