SmarterTrack 11.x

Installed Helpdesk Software

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Customer Service and Help Desk Software

SmarterTrack is a powerful communications platform that acts as an online help desk for initiating, tracking, managing and reporting on a number of different communication channels. Whether it is a ticket submission via email or from the online portal, a live chat, a community post, comments made on a knowledge base article or more, SmarterTrack provides a centralized outlet for all communication channels and is an ideal solution for building your online community.

Mobile Help Desk

Access your Web help desk
from anywhere

On-the-go? Use your iPad, Android tablet or other mobile device to access SmarterTrack's helpdesk features. SmarterTrack is specifically designed for mobility in mind and seamlessly integrates with other mobile apps, allowing remote employees to provide customer service, sales or support as efficiently as they do from their office computer.

Customer service software that’s perfect for any industry

With the SmarterTrack helpdesk, you can turn customer service into the most powerful tool in your business arsenal. Find out how different industries use SmarterTrack to meet their needs.

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SmarterTools product integrations

SmarterTools has spent considerable effort into providing a solid Web Services implementation in its products in order to facilitate integration with a variety of third-party products. As a result, more and more developers are finding it easy to tie our products into their own products and interfaces and SmarterTools is able to provide integration modules and product tie-ins of our own.

View compatible product integrations

Help Desk Software

Easily offer multi-channel support, including tickets,
community posts, live chat, knowledge base and more

SmarterTrack helpdesk integrates multiple customer service solutions into a single application. Features include:

  • A support ticket system
  • Online community
  • Live chat software
  • Knowledge base software
  • A self-service helpdesk portal
  • A fully integrated SIP-compliant softphone
  • Call logging and VoIP
  • Who's On visitor monitoring
  • A task management system
  • Time logging
  • Multiple brand support
  • Customer satisfaction surveys
  • Helpdesk reporting and analytics
  • Single Sign-On (SSO)

Save time and money with the Hosted Helpdesk

Businesses looking for increased flexibility and reduced IT costs may prefer to use SmarterTrack helpdesk as a hosted service. There's no hardware costs, no hassling with software updates and no commitment.

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