Self-service Web Portal
to Connect and Communicate

With SmarterTrack's self-service portal, companies can improve their marketability and create a central hub for all communication channels. Encourage customers to submit tickets, initiate live chats and search self-service resources. Build a community and empower your customers to give feedback, rank articles and expand their social network.

Encourage customer input

Let customers rate their favorite or most useful knowledge base articles on a scale of one to five stars. Then encourage customers to provide feedback on article content with the knowledge base commenting system. Administrators have full control over comment and rating moderation.

Customize and brand your web portal

Create a consistent company appearance by customizing the fully skinnable customer portal for one or multiple brands. Enhance the user experience by providing self-service resources in multiple languages. Utilize portal tabs to extend the functionality and add third-party applications or additional resources. The sky’s the limit.

Increase visibility on social networking sites

It’s easy for customers to share portal content on their favorite social networks. With the click of the mouse, customers can share any knowledge base article or any news item to Twitter, Facebook, Digg, StumbleUpon and a dozen other social sites.

Offer self-help services with a knowledge base

As a customer service tool, the knowledge base is one of the most cost-effective support channels because it gives customers easy access to information that would otherwise require contact with a customer service or support agent. Create detailed articles about products or procedures, save them as drafts, mark them for review or publish them for public viewing.

Enhance search engine marketing efforts

SmarterTrack's Web portal is search engine optimized, so knowledge base content isn't just a great resource for customers—it's a powerful marketing tool that can attract more customers and increase conversions. A well-crafted knowledge base article can easily rank on the first page of search engine results, driving new traffic and potential customers to the company website.

Improve Web portal content with analytics

SmarterTrack makes it easy to gather Web analytics on the portal with Google Analytics integration. Just provide your Google Analytics site ID and SmarterTrack will automatically place the necessary tracking code on your portal pages.

Make login easy with Single Sign-On

Rather than asking customers to use a different set of credentials to log into your support portal, automatically log customers into your website using the same credentials they use on other websites. Single Sign-On (SSO) allows the login credentials on an external site, such as your shopping cart, to be shared with the SmarterTrack portal, so navigation between your website and portal remains seamless.