Problem
When running SmarterStats, SmarterMail, or SmarterTicket on Windows 2003 using IIS, seemingly random logouts occur.
Cause
This problem is caused by running the products under an IIS web application pool that is marked for web gardens or has worker threads > 1.
Solution
SmarterTools products require running under an application pool with only one worker thread. You should:
- Open Control Panel ->Administrative Tools -> Internet Information Services (IIS) Manager
- Open the tree on the left with your server name on it
- Right-click on Application Pools, and choose New -> Appliciation Pool
- Name the pool whatever you would like, and choose "Use default settings for new application pool". Click OK
- Right click on the newly created application pool and choose properties
- Go to the Performance tab
- Change Maximum number of worker processes to 1
- Click on OK to save the settings
- Open the web sites tab and find the site or virtual directory for the product
- Right-click the site or virtual directory and choose Properties
- On the Home Directory tab, choose the application pool you just created
- Click OK to save the settings