Software affected: SmarterTrack 3.x, SmarterStats 4.x, SmarterMail 4.x - 5.x

Problem

Style sheets in SmarterTools' Products are loaded from an HTTP Handler within the App_Themes folder of the products.  By default, IIS 7 runs in a new pipeline mode, called "integrated mode", that blocks this handler from working properly.  As a result, products converted to run under IIS may appear to load without any style sheets or graphics.

This problem does not affect IIS 6.

Solution

Change the pipeline method to "classic mode" by doing the following:

1. Click on Start | Control Panel | Administrative Tools | Internet Information Service (IIS) Manager
2. Right-click on Application Pools and choose “Add Application Pool”
3. Name the pool SmarterMail (or something equivalent)
4. Set Managed Pipleline Mode to “Classic” and Click OK.
5. Click on the SmarterTools application web site that you set up in IIS
6. Click on Basic Settings
7. Choose the new application pool and click OK