Applies to: SmarterMail 4.x using ClamAV 0.93.1

If the clamd.exe process is enabled from within the SmarterMail webmail interface and it is stopping/crashing and does not appear in the Windows Server 2003 Task Manager Process list, log in as the System Administrator and check the Notifications tab, if there is a Warning, click the "Click here" to read the warning.  If the warning states "ClamAV was automatically restarted due to several consecutive failures" then follow these instructions to resolve the issue.

1. Log into the SmarterMail server
2. Use the Windows Explorer
3. Go to:
    c:\program files\smartertools\smartermail\Service\clam\etc
4. Delete the clamd.conf

If the clamd.exe process still does not show up in the Task Manager Process list then do the following:

1. Use the Windows Explorer 
2. Go to:
    c:\program files\smartertools\smartermail\Service\clam\etc 
3. Open the clamd.conf with Notepad and delete the following lines 
   1. ArchiveMaxFileSize 5M
   2. ArchiveMaxRecursion 8
   3. ArchiveMaxFiles 500 
   4. ArchiveBlockEncrypted no 
4. Save the file