Applies to: SmarterTrack 3.x

It is possible to limit new ticket submission to only Registered Users, and further only allow them to submit new tickets through the Web Interface.

You can do this by adjusting a couple of configuration settings for a particular Department.

1. Log into SmarterTrack as a System Administrator.
2. Click on Settings
3. Click on System Settings
4. Click on Departments
5. In the window on the right, double-click on the Department you want to configure.
6. Click the Ticket tab
7. Enable these two settings
   1. Click Tickets can be started in this department through Web interface.    
   2. Click Tickets can only be started by users who have verified their email address.
8. Change the Ticket Require Role to Registered Users.
9. Click the POP tab
10. Click Enable POP Ticket Importing.
11. Uncheck Allow new Tickets to be submitted through POP.
12. Click Save

You have now configured a department with the following configuration:

1. The user must have verified their email address.
2. The user must be registered.
3. Tickets can be submitted by these users via the Web Interface.
4. Ticket responses can be downloaded via POP3.
5. New tickets cannot be submitted via POP3.