Applies to: SmarterTicket 2.x

Problem:

The SmarterTicket default web server should be stopped when you setup SmarterTicket under IIS.  Occasionally, the following problem has been known to happen when you go to Start -> Program Files -> SmarterTools -> SmarterTicket -> Configure SmarterTicket Web Server. 

When attempting to follow the instructions in the online help to stop the SmarterTicket Web Server, you get the following error message:

There was an error trying to stop the service STWebSvr.

Resolution:

You will need to manually stop and disable the service by following these steps:

1. Log into your server and go to the Control Panel
2. Go to Administrative Tools
3. Click on Services
4. Find the STWebServer in the list
5. Right click it and choose Properties
6. Change Startup Type to Disabled
7. Click Apply
8. Click Stop
9. Click OK

The only difference with this approach is that when an upgrade is installed of SmarterTicket, the default web server service could start up again, and you'd have to repeat this process.