Applies to: SmarterTicket 2.x

To log into SmarterTicket, use the following administrator credentials. Please keep this information safe and do not share it.  

• Username: admin
• Password: your password

First Steps

1. Go to Settings->Email Settings, and set the following:
   1. Administrator Email account – This should be a personal email account for you IT/support manager. When connectivity problems or mail exceptions occur, an email is sent to this address. Do not use the email account you intend to monitor for tickets
   2. Alerts sent from – Alerts are sent from this email account to your agents if you have enabled those settings. This can also be a personal account, and should not be an account monitored for tickets.
2. Go to Settings->Dictionary Settings and choose which dictionary to use
3. Go to Settings->Departments and Groups  either add department or edit the Support department
   1. If you wish to allow web submissions of tickets, enable the “show on submit a ticket page” option
   2. Set your email settings to the account you want to monitor for email. Note that ALL email in that account will be downloaded and removed from the box.
   3. If your SMTP server requires authentication, ensure that you check that option.
   4. Enable the auto-responder if you wish to use it
4. Go to Settings->Agent Admin and add the agents in your company
5. Go back to Settings->Departments and Groups, edit groups, agents then add agents to your groups

From here, you should refer to the sidebar help and make sure you understand all of the topics contained within. If you have additional questions, please consult the online help.