Applies to: SmarterTicket 2.x

The method you choose to upgrade depends upon your current installation.

1. If your current build is 2.6.2497 or lower, or you previously installed your copy of SmarterTicket with a manual installer, you will need to follow the instructions in the section Upgrades with Manual Installer.
2. If you are upgrading and your current build number is 2.7 or higher, and you used the automated installer to set up your SmarterTicket installation, you may use the instructions in Upgrades with Automated Installer.  

Upgrades with Automated Installer

Only use the instructions in this section if your current build number is 2.7 or higher AND you previously installed using the automated installer.

1. Backup your SmarterTicket folder (by default in C:\Program Files\SmarterTools\SmarterTicket)
2. Backup your database
3. Download and run the new SmarterTicket installer, making sure to use the same install path as your current SmarterTicket installation is located.
4. Log in as the admin to SmarterTicket to trigger any database updates.
5. If you are upgrading from a previous major version (such as 1.x upgrading to 2.x), and you are not running the Free Edition, go to Help -> Activate Product and reactivate with your license key.

If you have any trouble, you can roll back by restoring your backup.

Upgrades with Manual Installer

Only use the instructions in this section if your current build number is 2.6.2497 or lower OR you previously installed using the manual installer.

1. Backup your SmarterTicket folder
2. Backup your database
3. Download the new SmarterTicket installation and extract it to a temporary folder.
4. In your live ticket installation, delete the contents of the bin/ folder.
5. Copy the contents of the new SmarterTicket folder under the temp folder you created to your live installation directory. Be careful to ensure you're replacing the files correctly, and not just creating a "SmarterTicket" subfolder under the site.
6. Log in as the admin to SmarterTicket to trigger any database updates.
7. If you are upgrading from a previous major version (such as 1.x upgrading to 2.x), and you are not running the Free Edition, go to Help -> Activate Product and reactivate with your license key.

If you have any trouble, you can roll back by restoring your backup.