Applies to: SmarterTicket 2.x

In order to move SmarterTicket to a different server do the following:

1. Log into the Manage Account – My Licenses section of the smartertools.com website to verify that your license has an activation available.  Send any question about it to sales@smartertools.com.  Note: This applies only if the server hostname or database connection information has changed.
2. The following configuration and data files should be backed up:
   1. ..\SmarterTicket\Config\SystemSettings.xml
   2. ..\SmarterTicket\Attachments
   3. And the database
3. Install SmarterTicket
   1. Download SmarterTicket from http://www.smartertools.com/Products/SmarterTicket/DL/V2.aspx.
   2. Run the installer
4. Restore data and configuration settings
   1. Restore the file ..\SmarterTicket\Config\SystemSettings.xml
   2. Restore the folder ..\SmarterTicket\Attachments
   3. Restore the database