Applies to: SmarterTicket 2.6.2173 and higher

Some customers have asked for the ability to add agent names in the from address field of emails sent from a department.  This is to make emails appear more personal to the customer.

For example, if an agent named John Doe sends a response to a ticket, instead of the email being from "Support Department" support@example.com , it would be from "Support Department - John Doe" support@example.com

To enable this feature, use the variables {0} and {1} in the department friendly name.

{0} = Agent's real name
{1} = A " - " that only shows up if the agent's real name is filled out, useful for separating the department name from the agent name  

To implement the example above, you would use "Support Department{1}{0}" for the department friendly name.