Media Resources

June 19, 2014

SmarterTrack UI Selected as One of the 10 Best

SmarterTrack, SmarterTools’ help desk solution, uses illustrative icons on the left sidebar to eliminate the need for superfluous text and keep the interface uncluttered.
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December 23, 2013

PC Magazine Reviews SmarterMail 12.x

SmarterMail is surprisingly agile server software and quite easy to work with. [It] is less expensive than Exchange with exactly the right amount of power and ease of use for small businesses.
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July 5, 2012

Ten Help Desk Solutions for Better Customer Service

If you don’t have a process for managing customer requests, questions, or technical difficulties, you may be reducing your profits. The following ten help desk solutions, also known as customer support software, are all aimed at refining how you guide your customer to satisfaction and loyalty.
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March 11, 2012

Why Microsoft Exchange May Not Be the Best E-mail Solution for Your Small Business

When people think about e-mail solutions for business, they generally think two words: Microsoft Exchange. However, as with all software solutions, no one option is the right choice for everyone. In fact, for smaller businesses, a more customized solution can save hundreds of thousands of dollars in the first year alone.
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March 22, 2012

Our Favorite Customer Service Apps

A recent report from Call Center Times showed that 78 percent of consumers use mobile apps for customer service... I decided to take a look at the many customer service apps available for mobile devices. The list is extensive, but I narrowed it down to eight based on several factors: popularity, customer feedback, analyst reviews and the all-important “cool” factor.
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March 19, 2012

5 Popular Email and Collaboration Software Tools for Web Hosts

No matter what industry sector they fall into, almost any small and medium-businesses requires an efficient email and collaboration software to manage the administrative side of its business. This is an opportunity for web hosts to offer advanced email and collaboration software as a value-added service beyond basic email. Below is a list of five different email and collaboration tools that web hosts can offer their customers.
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January 20, 2012

25 Best Small Business Apps for 2012

We have picked 25 small business apps—some of which are cloud services, others for mobile devices and some are standard on-premise software installs. What they all have in common are ways to enhance your business and your business success.
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January 6, 2012

Infographic: Email Isn’t Dead

Think that email is dead? Think again. The number of email accounts far outdistances Twitter and Facebook. Email messages also easily surpass updates done on the social networks.
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December 5, 2011

Transitioning to the Cloud: A Preparation Guide

The first thing that comes to mind is the cost of such an in-house solution, and by "cost" I mean not just money, but time—time for implementation, time for planning, time for overall management and updating. In terms of monetary costs, the enterprise is generally going to be OK. However, from the "time cost" standpoint it might not be.
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November 6, 2011

Seven tools to help analyze customers’ online behavior

Do you know what your customers do when they log on to your website? How long do they stay? What pages do they frequent the most? How often do they abandon your online shopping cart without making a purchase? How are they finding you online—through search engines, social media or other sites? Answering these and other key questions about how your customers interact with your website can help you increase sales, ditch marketing efforts that aren’t paying off and give you valuable insight into the mind of your consumer.
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October 13, 2011

SmarterTools Moves its Help Desk Software into the Cloud

SmarterTools, a provider of help desk, mail server, and Web analytics technologies, has launched, a cloud-based version of its help desk software. Plus, the help desk and customer service software, delivered via a software-as-a-service (SaaS) model, is scalable to help even the fastest growing businesses maintain the highest levels of service.
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October 11, 2011

SmarterTools Launches Cloud-based Help Desk

Web hosting software developer SmarterTools announced on Tuesday that it has launched so companies can use its SmarterTrack help desk software in the cloud.
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October 7, 2011

Smarter Tools: Help Desk for SMBs, MSPs, Enterprise

I didn’t know much about SmarterTools, the mail server software, help desk software and web analytics provider before SmarterTools VPs Jeff Hardy and Derek Curtis reached out to me. The first thing that caught my attention: Curtis and Hardy didn’t want to schedule a 10 minute phone briefing. They wanted to meet face-to-face to discuss how SmarterTools has been competing with the likes of Zendesk and since its founding in 2003.
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September 29, 2011

NY Times Tech Talk Podcast: E-Mail’s Value

Social media and real-time forms of communication like text messaging and chat give people plenty of ways to quickly connect with friends, family and colleagues, so what does that mean for humble old e-mail? Not much, according to Jeff Hardy and Derek Curtis, two vice-presidents at the software-management company SmarterTools, who explain in this week’s podcast why your e-mail address is still a highly valued piece of personal information—and why “free” e-mail isn’t exactly free.
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September 22, 2011

SmarterTools Reveals Upgrades to

Jeff Hardy, VP of SmarterTools, gives Dave Price of a preview of the company's improved SmarterTrack, SmarterMail and other applications.
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September 21, 2011

SmarterTools Continues to Smarten KickAssVPS' Repertoire, one of the largest providers of Linux and Microsoft Windows Virtual Private Server hosting in the Midwest, announced that it intends to extend its more than two-year partnership with SmarterTools continuing to offer its clients automation and productivity software at no cost to them.
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September 12, 2011

Read Write Web: The Value of Email [Infographic]

While Facebook, Twitter, and Google Plus all get tons of interest, email is quietly chugging away as the workhorse of the connected world. Email, even after discounting the volume that's spam, is used far more than Facebook and Twitter combined.
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August 10, 2011

Read Write Web: Why Microsoft, Google and Facebook Want Your Email

Tally up the total number of searches on Google, Yahoo and Bing and you have about 3.5 billion searches per day. It's estimated that Twitter has about 300 million accounts and Facebook claims more than 750 million active users.As impressive as those numbers are, though, they're a drop in a bucket compared to email – which is estimated at 294 billion per day.
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August 8, 2011

Network World Products of the Week

Our round-up of intriguing new products from Radiant Logic, Beyond Trust, Qualys, SmarterTools, among others.
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August 8, 2011

The Lessons of the Ten with Jeff Hardy

Jeff Hardy of SmarterTools delivered a session this morning he called “The Lesson of The Ten,” in which he made a case around the enormous significance of email in modern communications.
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July 5, 2011

Indian Web Host ZNet Offers SmarterTools Products to Customers

Indian hosting provider ZNet announced last week it has renewed its partnership with SmarterTools to offer the software to customers. The move comes a few weeks after ZNet began offering customers multi-location hosting at its Indian and US data centers.
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July 5, 2011

Q&A: HostingCon Presenter Jeff Hardy of SmarterTools

Though each hosting customer requires email, hosting providers can rely too much on the established providers such as Microsoft and Google and end up missing out on a very profitable channel. Jeff Hardy, vice president of business operations for SmarterTools, says it is easier than some may think for hosting providers to leverage their experience and infrastructure to take advantage of this revenue opportunity.
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June 8, 2011

Small Business Technology: A Step-by-Step Guide to Getting Started

Small businesses get started for all kinds of reasons—a great idea, recognition of an underserved niche, loss of a job, boredom, desire for additional income, and plain old foolhardiness. But to succeed, businesses need to get their tech right, from the very beginning.
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May 27, 2011

6 Help Desk and Customer Service Apps for the iPad

You probably won't want to replace all your call center PCs with iPads, and doing "real" support work likely requires a full keyboard. But we're betting at least a few of your customer support staff have to either take work home with them or monitor issues outside of the office.
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May 26, 2011

Messaging Options Don't End with Microsoft: 2 Alternatives

I've written before about the frustration many organizations no doubt feel as they're increasingly being told they need to move their messaging systems to the cloud—and not just any cloud, but Microsoft's Office 365. If not the cloud, you face the expensive and potentially difficult process of upgrading your Exchange organization to Microsoft Exchange Server 2010, unless you've already made that transition...I'd like to continue to tell you that you do have other options.
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May 24, 2011

SmarterTools Offers Public Beta Release of Version 7

IT management software developer SmarterTools ( announced on Tuesday it is offering the public beta release of SmarterTrack 7.x. The beta offering gives users a sneak peek of the new features coming in the next major release of the popular customer service and help desk software, following the January release of version 6.x.
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April 6, 2011

Alternatives To Microsoft Exchange and Google? But Of Course!

Most of you are familiar with two of the most popular email services and platforms for business – Microsoft Exchange and Google Apps. However there are several other email server software and services that you might want to try out. One email server is SmarterMail.
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March 25, 2011

Get smarter about your email and cut your costs by 80%

Wouldn't it be nice to have the same (or better) functionality provided by Exchange, but at a fraction of the cost and with far lower administrative needs? This is the value proposition put forth by SmarterTools Inc. with SmarterMail, a full-collaboration, enterprise-quality email platform. SmarterMail costs pennies per month per mailbox, compared to tens of dollars per mailbox on a monthly basis.
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November 16, 2010

The Industry Standard in Mobile Messaging Keeps Work Tasks Ticking Along

Microsoft’s Exchange ActiveSync licensing program fuels continued innovation in the messaging server market and has licensed companies like Google for its Gmail server implementation. Like Google, the information technology-management software company SmarterTools Inc. licensed Exchange ActiveSync in 2009, allowing the company to extend EAS to more than 15 million customers through the latest version of its SmarterMail mail server.
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August 20, 2010

SmarterTools Reveals Three Hosting Partner Deals

Software developer SmarterTools made three announcements this week relating to partnerships with companies in the web hosting business, revealing its relationships with VPS providers and, as well as with server software and SSL certificate distributor ServerTastic.
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April 8, 2010

SmarterTools links iPad to e-mail

SmarterTools Inc. is providing e-mail support for the iPad through its SmarterMail program designed for servers. The program, which uses Microsoft Corp.’s Exchange ActiveSync technology under a license, allows users on mobile devices, including the iPhone and now the iPad, to access their mail.
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April 7, 2010

SmarterTools Adds iPad Support for SmarterMail 6.x

IT management software developer SmarterTools announced on Wednesday that the SmarterMail mail server now provides full support for iPad users, including push services for email, contacts, and calendars.
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April 1, 2010

Inside Applied Innovations' WebsiteSpark Managed Hosting Cluster

Playing to its strengths as a hosting provider, Applied Innovations recently partnered with Microsoft to provide a year of managed enterprise-grade Windows virtual private server hosting to 500 sponsored web development and design companies participating in its WebsiteSpark program... At the beginning of March, Applied Innovations also announced that SmarterTools had donated $400,000 worth of software to its WebsiteSpark offering, giving small businesses participating in the Microsoft-sponsored program the business tools they need to succeed.
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December 24, 2009

SmarterTools releases updated analytics program

SmarterTools Inc. has released its fifth version of its SmarterStats software, which analyzes website traffic. The Phoenix company has updated the program to allow for management and control of search engine optimization of websites through a single portal.
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December 21, 2009

SmarterTools Releases SmarterStats Version 5.x

SmarterTools, developer of a variety of website and business software, including the SmarterMail application, popular among hosting providers, announced last week that it had released the newest version of its web analytics software, SmarterStats version 5.x.
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December 15, 2009

Website Hosting Firm Deploys Software

UK website hosting firm has announced that the company has upgraded to the latest version of the SmarterTrack help desk application software created by SmarterTools. According to information released by, the company is continuing its efforts to provide the highest levels of support to it’s clients, and the SmarterTrack upgrade is integral to the company’s support efforts.
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October 27, 2009

Email On Your Work Server

Small businesses have many options when it comes to self-hosted email, but which service is best for you and your employees? Check out our three favorite email servers to find the right one for your business.
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September 30, 2009

Web hosts making "Smarter" choices

September ‘09, has to be looked upon as a great month for the Phoenix Web services firm SmarterTools. They’ve made some new friends, renewed old acquaintances and cemented several substantial business deals in the mix.
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September 21, 2009

PC Magazine Reviews SmarterMail 6.x

While Microsoft Exchange is the dominant messaging server on the market, its price is far above what most small businesses can afford. Exchange is also complex and requires expert management. A great alternative is SmarterTools' SmarterMail, which costs far less than Microsoft Exchange.
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September 17, 2009 Deploys SmarterTrack Customer Service Software

Service oriented UK website hosting company, has announced the deployment of SmarterTrack customer service software to deliver world-class customer support ticketing and Live Chats to its fast growing base of web hosting clients. According to the company, service feedback has improved dramatically with the adoption of SmarterTrack.
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September 15, 2009

cPanel Reveals Beta Version of Windows Control Panel

With a decade of experience in automation, cPanel built Enkompass from the ground up in native Windows technologies to provide the greatest flexibility....SmarterTools has even created a special "Lite" version of SmarterMail with unlimited domains that works only with Enkompass.
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July 24, 2009

SmarterTools enters deals with Microsoft, Commtouch

SmarterTools Inc. is developing its latest version of SmarterMail by working with Microsoft Corp. and Commtouch Software Ltd. The deal, announced this month, provides more flexibility to the program and greater protection against spam.
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July 14, 2009

SmarterMail To Use ActiveSync for Mobile Sync

In a new partnership with Microsoft (, IT management software developer SmarterTools is including the ability to license Microsoft Exchange ActiveSync for use with its upcoming mail server software as an optional add-on for synchronizing email, calendars, tasks, and notes between mobile devices.
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June 2, 2009

Crazy Analytics: Comparing Google Analytics to SmarterStats

We use two stats programs to track analytics for our clients: Google Analytics and SmarterStats. Both programs are solid, but often deliver different results. We were asked by a client to check their site referrals from a local TV station spot that was playing. Here are the results from February 19 to April 1.
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May 20, 2009

HostGator Partners With SmarterTools LLC, a world leading provider of shared, reseller, and dedicated Web hosting, is proud to announce a partnership with SmarterTools Inc. to provide a new line of Web hosting software for its Windows dedicated server customers.
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May 18, 2009

SmarterTools - Insight with ZNet India

We all need SmarterTools to get us through the day and ZNet India an ISO 9000 certified provider of advanced Windows/Linux-based Shared, Virtual Private Server (VPS) and Dedicated Web hosting solutions is an official Leading SmarterTools Partner providing the entire Smarter Tool product suites with great Discounts and easy Leasing options.
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May 5, 2009

SmarterTools Updates Customer Service Solution

The SmarterTrack offering is a help desk application that includes a multichannel communications portal with features like Live Chat, Who's On, cost analysis, and much more so businesses are able to better and more accurately report on customer service and communications as well as sales and support issues.
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April 4, 2009

Vivio Technologies Partners with SmarterTools Inc

Vivio Technologies is proud to announce a partnership with SmarterTools Inc in which Vivio Technologies will offer SmarterTools software products to enhance Vivio's new ColdFusion Windows Hosting account options. Vivio Technologies is a long standing member of the ColdFusion community and has been proud to offer ColdFusion Hosting Accounts on Linux for many years now.
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February 25, 2009

WHIR TV Interviews Jeff Hardy of SmarterTools

I had a chance to sit down with Jeff Hardy, VP of Business Operations, at SmarterTools Incorporated. I couldn't have chosen a better interview candidate as Jeff was so easy to talk to, engaging and very well informed. His positive approach and genuine enthusiasm are qualities both appealing and infectious.
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February 4, 2009

Parallels Summit Session - Jeff Hardy, SmarterTools

The second-last session in Wednesday's Industry track was "A Roadmap for Hosting Success in Challenging times," presented by Jeffrey J. Hardy, VP of Business Operations at SmarterTools. He started by referring to a past presentation called "Customer Service and its Discontents – how to turn an overhead expense into the most valuable tool in your business arsenal." You can get it from the company in a PDF if you, well, if you gave them a business card during the session.
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January 29, 2009

DotNetPanel Adds Support for SmarterMail

Software developers SmarterTools and SMB SAAS announced on Thursday that the companies have partnered to build support for the SmarterMail email application into the DotNetPanel hosting control panel. According to the announcement, DotNetPanel customers will be able to run SmarterMail Lite, a specially developed version of the SmarterMail mail server, providing unlimited email accounts and domains, starting March 1, 2009.
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January 26, 2009

Why SmarterTools Built Their Own Cloud

Jeff is VP of Business Operations for the company, and gave a presentation at PubCon towards the end of last year in which he dissected some of the marketing noise around major providers of Cloud-based hosting. As we discuss during our conversation, SmarterTools ended up deciding to host their customers themselves, rather than relying upon a third-party hosting provider.
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January 12, 2009

Web Analytics Book - SmarterStats

SmarterStats is built from the ground up for the hosting environment-tens of thousands of servers are not uncommon. Added to that is our dedication to continual improvement. We add new reports and features with every major and minor release. Our interface sets the standard for Web-based applications and the reports are reliable, graphically rich, and can be scheduled for email delivery.
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January 12, 2009

ZNet India Offers Monthly Leases of Smartertools

ZNet India, a web hosting provider, today announced that it is offering monthly leased licenses for all SmarterTools products. The company states that SmarterMail 5.x is the cost-effective Microsoft Exchange alternative, bringing enterprise-level functionality to businesses, ISPs, and web hosting environments.
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January 6, 2009

All SmarterTools Products Are Equally Beneficial

When it comes to IT management software companies, it is hard to neglect the role of SmarterTools. There are number of SmarterTools products which are essential for easy management of day-to-day tasks related to small businesses, internet providers and web hosts.
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January 2, 2009

Mintova Info Center

I ended up choosing a dedicated windows 2003 server with 250 Gb of bandwidth and 80 Gb of hard disk space. I can remote desktop to this server at any time to make any modifications I need which provides great flexability. But with this flexability comes complexity....For email I selected SmarterMail from SmarterTools. This is a great tool that provides POP3 and IMAP support and webmail. It integrates with virus software and SPAM software (with a little work) however it’s reliable and easy to use.
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October 16, 2008

Shinjiru Partners with SmarterTools

Shinjiru, Asia's leading dedicated server and web hosting provider is proud to announce today their new partnership with SmarterTools Inc. Under this partnership, Shinjiru will now distribute SmarterTools entire application suite which consist of SmarterMail, SmarterStats and SmarterTrack in addition to the core services that Shinjiru already offer.
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October 9, 2008

ServerIntellect Beats Out the Competitors Wins Dedicated Web Hosting Award

The 2008 Dedicated Web Hosting Award from for Best Dedicated Web Server Provider was awarded to Server Intellect. The prize, awarded for the excellence of its dedicated server offering, takes into account the Web hosting company's customer service, data security, pricing, technology, size and scalability, server and connection speeds, up-time, plan features and flexibility, reliability and overall performance.
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September 30, 2008

A Web Exclusive from Windows IT Pro

Microsoft Exchange is the dominant enterprise email and messaging platform, but IT professionals such as consultant Chad Mauthe sometimes find the cost and complexity of deploying and maintaining an Exchange environment to be overkill for small environments. While developing a hosted messaging service for his clients, Mauthe reviewed several other alternatives and decided to use SmarterTools' SmarterMail 5.x mail server.
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September 29, 2008

Web Hosts Need Smarter Tools

We all need smarter tools to get us through the day, and one company has made a name in providing those smarter tools to each and every one of you. What is their name? SmarterTools Incorporated! From webmail tools, to statistics, they offer many tools that are leaps and bounds above the competition.
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July 17, 2008

KickAssVPS Partners with SmarterTools to Offer Productivity Software

Through the partnership, KickAssVPS customers receive access to SmarterMail, SmarterTrack, and SmarterStats at no cost to them. The automation and productivity software enables small to medium sized businesses to operate more efficiently. KickAssVPS customers can receive their licenses to the software via their customer control panel.
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October 31, 2007

Analyize This

Once we launch, it’s going to be important for us to be able to monitor and analyze our traffic. We need to know who’s using our site, how they’re using it, and, if we can, why they’re using it. To do this, we’re going to have to rely on web analytics software to do the heavy lifting. The problem, however, is that there’s a lot of different programs available, and there’s no easy-to-find resource to help you decide which one to use.
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October 30, 2007

Infuseweb Store to Distribute SmarterTools Software

Infuseweb Store is proud to announce their partnership with SmarterTools Inc. to distribute SmarterTools software as an Authorized Reseller. Infuseweb Store, which offers affordable, quality Web host products, is offering competitive prices on the entire line of SmarterTools products including SmarterMail, SmarterStats, and SmarterTicket.
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October 16, 2007

ASP.NET Hosting Leader DiscountASP.NET Adopts SmarterMail Enterprise Services

DiscountASP.NET, a recognized leader in advanced MS Windows Web hosting, is proud to announce their new partnership with SmarterTools Inc. to provide SmarterMail Enterprise email service to their entire customer base.
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October 10, 2007

Enterhost Partners with SmarterTools

Enterhost, a Microsoft Gold Certified Partner and a provider of Windows-only Web hosting, today announced it has renewed its partnership with SmarterTools to provide business communication software for its dedicated server clients.
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October 9, 2007

Global Reach Becomes SmarterTools Reseller

Global Reach, founded in 1995, provides a variety of services including advanced web application development and web site design, graphic design, web consulting, search engine optimization and marketing, and network maintenance and support services to more than 500 clients. Global Reach has become a reseller, after being an enthusiastic user, of the SmarterTools software suite.
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October 4, 2007

MaximumASP Partners with SmarterTools

MaximumASP, a Microsoft Gold Certified provider of Windows-based hosting services, today announced their partnership with SmarterTools to provide business communication software for its dedicated server customers.
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September 25, 2007

Nerion Networks, s.l. Partners with SmarterTools Inc.

Nerion Networks is excited to bring the quality, low cost SmarterTools products to their large audience. The reliability of SmarterTools products will deliver Nerion Networks customers with reliability at an affordable price.
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September 22, 2007

ActiveHost Corporation Partners with SmarterTools Inc.

Web Hosting and Dedicated Server Provider ActiveHost Corporation (, a Microsoft Gold Certified partner of advanced Microsoft based Shared, Virtual Private Server (VPS) and Dedicated Server hosting solutions, is pleased to announce their partnership with SmarterTools Inc., an information technology (IT) management software company.
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September 19, 2007

Web4india Partners with SmarterTools Inc.

Web4india, one of the leading dedicated Web hosting and shared Web hosting service providers, is pleased to announce their partnership with SmarterTools Inc. SmarterTools designs SmarterMail, a collaborative mail server, SmarterStats, a provider of detailed Web analytics, and SmarterTicket, a feature-rich customer support ticketing system.
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September 19, 2007

ActiveServers, Inc. to Distribute SmarterTools Software

ActiveServers, Inc. is proud to announce their new partnership with SmarterTools Inc to distribute SmarterTools software as an Authorized Reseller and Bundle Provider. This new partnership means that ActiveServers, Inc. will be able to not only offer individual SmarterTools software licenses, but also the SmarterBundle Professional...
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September 12, 2007

Web Analytics Evolved

So because website owners like you want more realistic data, web analytics has evolved and provides far more data and ofcourse Applied Innovations provides one of the best web analytics applications, SmarterStats.
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September 10, 2007

Integral Hosting to Distribute SmarterTools Software

North Carolina, USA -Integral Hosting is a powerful shared, dedicated, and Virtual Private Server WindowsT hosting service provider. We are pleased to announce our new Bundle Provider partnership with SmarterTools Inc., developer of SmarterMail, SmarterStats, and SmarterTicket.
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August 10, 2007

In2net Network Inc. Partners with SmarterTools Inc

In2net Network Inc., one of the premier dedicated hosting and collocation service providers, is pleased to announce their partnership with SmarterTools Inc., an information technology (IT) management software company. SmarterTools collaborative mail server, detailed web analytics, and feature-rich customer support ticketing system will offer a more complete and reliable web hosting solution to In2net Network's customers.
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August 8, 2007

SmarterTools Now Available in Singapore

The SmarterTools’ line of products is now available in Singapore through master reseller Usonyx. Consisting of a trio of applications, SmarterTools’ product line focuses on simplifying and automating the day-to-day operations of businesses. SmarterTicket automates email support tracking, with advanced reporting and ticket handling. SmarterStats is an on demand web site analytic application that promotes the understanding of users and helps to identify trends and SmarterMail which is known as “the star of the collection” is an advanced email and collaboration server that delivers Enterprise functionality.
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July 20, 2007

FullControl Network Offers SmarterTools Free

FullControl Network, a provider of dedicated Web hosting solutions for the Microsoft Windows(TM) platform, today announced their partnership with SmarterTools Inc., a developer of .NET applications that are designed to help businesses communicate, measure, and support their operations worldwide. Under the terms of the partnership, FullControl Network will now include software licenses for all SmarterTools products - SmarterMail, SmarterStats, and SmarterTicket - at no additional charge to customers when they order any virtual or dedicated server plan.
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July 11, 2007

Server Intellect Partners with SmarterTools to Offer Business Software for Dedicated Server Customers

“SmarterTools provides businesses with well-built, stable software designed for the Windows hosting platform. We are excited to offer this cutting edge software to our customers at absolutely no charge,” said Eric Pratt, CEO of Server Intellect. “Today’s announcement is a continuation of our ongoing initiative to provide time and money saving value-added features for our customers.”
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July 11, 2007

ProFile to distribute SmarterTools products in Israel

ProFile has entered a distribution partnership with SmarterTools, a USA-based information technology (IT) management software company that builds applications to simplify and automate the day-to-day operation of business.
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