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Hello folks, We are an IT services provider, providing support to a number of clients. when my customers' agents go to transfer tickets, the transfer list includes my OTHER customers. This allows tickets to be transferred to the wrong people, wich, obviously is a HUGE problem. How can I stop that...

I'd like to sell my "SmarterMail Professional Edition 3.x - Unlimited Domains - Unlimited Users" license. At last we have a new server and SmarterMail is the latest mail server we think about it. I lost many many customers because of its bug in Webmail, and this company did nothing about...

Not sure what the deal is on this, but I have created departments and groups to appear in the "My Tickets" list of my agent login, but I do not see transferred tickets appear anywhere after transferring them to a specific group. Please advise. Thanks.