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HI, I have a simillar issue, I keep receiveing every 30 sec a ticket describing the same issue. It look like this: Undeliverable: New Ticket in Support Level 1 Attachments: Attachment 1 Delivery has failed to these recipients or distribution lists: support@yoursoftway.com<mailto:support@yoursoftway...

Hey I have a SmarterMail 5.5 and have set SMTP relay to Nobody and all domains have set "Require SMTP Authentication". But if i look in Spool/Waiting to deliver ½ off the mails are from sender not from this server but offen some spam. Where can i close from senders not having a email...

Hello, i am currently testing smartertrack, which is by the way a great product. i cannot find the default smtp configuration, in order to be able to send reports by email and have the user registration verification emails sent automatically. departments email configuration is working well, and we are...

Hello, I could not find any documentation in the help for setting up pop/imap access on my computer. I played around and got it to retrieve mail (both in POP and IMAP format), however, I am not able to send mail via SMTP. I've tried changing my SMTP server from mail.yourwebsite.com to http://mail...

Hi, I've just had an interesting problem with SmarterMail 5.5. Basically one of our users was having real difficulty sending email to a particular domain. I spoke to the techies at the receiving end and it turns out that due to a small error with how we were sending things, they were operating a...

I run the website for a large professional users group, with over 4000 members. I've recently installed SmarterMail as our new mail server, and am liking it overall. However, once a month we send out an email to all our members. Though it goes to everyone, it's personalized for each member with...

Hi JLance, My DNS Settings are filled out. The TCP/IP settings are manually inserted. I use the DNS server at my ISP, so I don't host my own DNS server. On my SmarterMail admin site the two fields "IP of Primary DNS" and "IP of Secondary DNS" are filled out as well. With the same...

Hello, I have 3 departments, each has SMTP & POP defined. I haved tested both accoutns in each dept. I have sent a few email to each dept. The emails were not added to a que No auto responders were recieved I have also logged into each mail box using SmarterMail and still see the emails there Why...

Hi, I'm pretty sure this functionality doesn't exist in SM 5.5 (the version we're running), but I'd be happy for someboyd to correct me! Failing that, are there any plans to implement the following features at any point in the near future? The ability to use TLS when domain forwarding...

When you are managing tickets, there is an option to send a message, which shows up as a comment, but it looks like it sends an email as well as you can cc people, etc. I see that it shows up as a comment, but no email ever goes out. There is also no email sent to users when a comment has been added...