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When you are managing tickets, there is an option to send a message, which shows up as a comment, but it looks like it sends an email as well as you can cc people, etc. I see that it shows up as a comment, but no email ever goes out. There is also no email sent to users when a comment has been added...

hi all. i have an account that has some strange activity and i need help determining what's going on. on the SMTP IN Usage reports, it shows an average of 2.5GB of traffic per day. the odd thing is that the Message Data and Message Traffic reports do not show anything remotely close to this amount...

A number of people sending us emails report that their emails are being bounced with an error 503. No more information then that in the error. We have no logged SMTP transactions indicating that an error 503 was sent. When does SmartMail reject an incoming email with an error 503? Why is that SMTP transaction...

I was running SM 3.5 without issue sending mail out from my SM server to Postini as a gateway server. In 3.X, the outbound gateway was set via Protocol Settings - SMTP Out - Gateway Server. I had this set to outbound5.obsmtp.com, and it worked fine for the past couple years. But after I upgraded to SM5...

Hi all, I run the free edition of SmarterMail, ver 5.1, and I have run into one problem. When using any Windows mail client I have no problem to set my outgoing SMTP server to "smtprelay1.telia.com" within the client - and therefore have a working mail client in windows. No problems! BUT -...

We are having a problem with the system blocking messages that are sent via programs like Outlook or Outlook Express using SMTP. The messages are blocked with an error message. Messages sent within our domains go through and messages sent using web-based SmarterMail go through fine. Any ideas?

Please can you give us an option to whitelist by dns name, we have clients the are prepared to purchase smartermail servers, but we have a major issue in the fact that these users use, dsl which their address changes every 24hrs, so we need to be able to whitelist their dynamic dns name so they can spool...

I am trying to rebuild my server, and not sure how long it will take, so I want to install SmarterMail 5.0 on a windows vista machine I have while my server is down. Using IIS 7.0 is a little different, but I got my web server running; now I have SmarterMail installed, and running… sort of, I can access...

SmarterTrack Enterprise Edition 3.0.3021.20446 BETA The agent replies from his/er email client OR from SmarterTrack portal, the email makes it into the tickets email then gets into the SmarterTrack ticket but it never makes it to the ticket creator's email /customer's email. The group/department...

I second this request. The lack of SSL will hold us back from purchasing SmarterTrack, put in this feature and you have at least one more sale!