Forums & Blog

When you are managing tickets, there is an option to send a message, which shows up as a comment, but it looks like it sends an email as well as you can cc people, etc. I see that it shows up as a comment, but no email ever goes out. There is also no email sent to users when a comment has been added...

I am trying to rebuild my server, and not sure how long it will take, so I want to install SmarterMail 5.0 on a windows vista machine I have while my server is down. Using IIS 7.0 is a little different, but I got my web server running; now I have SmarterMail installed, and running… sort of, I can access...

I second this request. The lack of SSL will hold us back from purchasing SmarterTrack, put in this feature and you have at least one more sale!

I am using GMAIL for my mail server for both incoming and outgoing. But I am running into issue in its set up in SmartTicket. If any one has been able to specify the port to use for the INCOMING and OUTGOING mail, please let me know what you did.

I successfully set up SmarterTicket on my system and really like the features it includes. I use gmail for my email system, though, and I'm having trouble getting SmarterTicket's Pop and SMTP settings to work with my account(s). The problem seems to be with the use of SSL in the email settings, which...

Hi, Ok I did some more tests this weekend regarding bandwidth.. I run Netlimiter pro which can log and monitor to all the different services on a server. From 2pm until 9pm Netlimeter reports received bandwidth as 220Mb and Outbound as 10Mb. This is unfortunately when I started it only so there is some...

pretty lame answering your own posts, but anyway I see that when sending emails out as a user ie 10 emails to different oubound or internal users get logged, ie 1 mail up to server and then 10 emails out to users.. only the 10 emails that are sent out get logged, the initial email upload is ignored,...