Forums & Blog

Hello, i am currently testing smartertrack, which is by the way a great product. i cannot find the default smtp configuration, in order to be able to send reports by email and have the user registration verification emails sent automatically. departments email configuration is working well, and we are...

Jaana - We have an update to the wite paper "Automation with Web Services for SmarterTrack 4.x" coming out soon. It will be available on the Help and Documantation page for SmarterTrack in the near future.

We have surveys set on a ticket closed event. When the tickets are closed, the surveys are stuck in the spool out. Attempts to resend do nothing. All other SMTP functions seem fine. Amy suggestions?

Hello, I'm trying to use the svckb.asmx. I created the service reference and I created the object svcKBSoapClient as it appears below: In this sample, i'm trying to return the articles from a folder: public KBArticlesResultPart[ GetArticles(int folderID) { svcKBSoapClient svc = new svcKBSoapClient...

Is there an article on how to move a sql database to a different server ? Richard

Parallels organized another successful Summit with a near record number of attendees. SmarterTools exhibited at the Parallels Summit 2009 and had the opp ortunity to meet many Summit participants. Hosted Services (SaaS) and More Most of the attendees were interested about the upcoming release of SmarterTrack...

I am looking to list all active tickets in a group, using a webservice. I dont see this as an option, in the docs. Am I missing an option to be able to do this? http://www.smartertools.com/downloads/documents/smartertrack/SmarterTrack3x_Automation_with_WebServices.pdf UB

SmarterTools recently completed its transition to a new data center in the Phoenix area. The addition of the Tier 3 data  center was integral for the upcoming launch of our hosted services (such as our Hosted SmarterTrack customer service software) and will help us support increased demand for our...

Hello, My company just installed SmarterTrack and I am trying to configure it so we can have a ticketing system in place. So far everything has been going well. There are a few changes I would like to see if are possible. 1: We have some priority customers that we need to take care of first before others...

I almost finished skinning my SmarterStrack installation by modifying a copy of the Horizon skin. However I want to remove some elements from the skin which I do not need. <table> <tr> <td class="CompanyLogo"> <asp:HyperLink runat="server" ID="LogoHyperlink"...