Forums & Blog

Hi All, I've logged into SmarterTicket today and found I have over 6000 spam tickets. Is there an easy way for me to purge this, or do I have to delete ~20 at a time? I don't see any obvious way of doing this within SmarterTicket itself. Cheers, Scott

[quote user="ST-GWerner"] According to my sources, we do have someone working on a data importer from Ticket to Track. [/quote] Is there any update on this? Thanks, Jamison

HI friendies, No is better if in the moment that the client enter in chat the operator that would go do the atendiment reeive a alert like a song or a pop-up in the Windows or something similar? What the attendant happens when leaves the SmarterTrack? He continue at receive tickets and no more receive...

SmarterTools is proud to announce the release of the new SmarterTrack 3.x, which is replacing SmarterTicket. As of Monday April 28 th , 2008, SmarterTicket will become a legacy product for SmarterTools and will no longer be available for purchase. Moving from SmarterTicket to SmarterTrack is not considered...

I keep getting the following error. I have Godaddy Shared Hosting. In IIS is assign anonymous access and application to folder. It still gives error!!! Is there something I am missing?? Please help!! I also tried the SmarTrack, which I rather use and get the same error. Runtime Error Description: An...

SmarterTrack is a truly revolutionary product. We are very excited by the features, functionality, and advancements this new product brings. SmarterTools is committed to bring quality and—more importantly—value to every product we create. SmarterTools decided that—instead of creating a new version of...

Hello All – SmarterTrack 3.x is coming along well. The development team has been doing a fabulous job pulling the new product together for us—and I am confident that you will be pleased with the results. We have been running in full ALPHA test for the last few weeks. Considering that SmarterTrack is...

We know many of you have been eagerly awaiting information on the New SmarterTicket, so let me catch you up on the progress. To start with, we changed the name to SmarterTrack . We felt the name change was necessary to encompass all the new features and advanced functionality which is going to be available...

Grimm - Let me add that it is important to remember that any Support Ticket that is started is REFUNDED IN FULL if it turns out to be a bug or an activation issue. We need the Support Tickets to track the issue and to get permission to access a server (etc.) to give the kind of help that may be needed...

This actually could be a configuration issue. Go into the Agent/Group relationship for the agent. (Departments, click on groups, click on agents, click on the agent). Check the auto-logout options to see if it is enabled and if you have "handoff tickets on auto-logout" enabled.