Forums & Blog

I have a client that is very confused as to why the "Visits" in Visitors --> Monthly Visitors does not match the "Total Visits" in Referrals --> Referring Sites. When you go to Reffering Sites and choose the date range (9/22/2009 - 11/3/2009), the Total number of Visits is 21...

We knew that press release would generate a question or two. As I am sure you know, we cannot give out release dates or even timetables at this point. We can say that we are always striving to improve our products and we are adding many new features and funtions to SmarterStats. The "when"...

Hello folks, I have an issue that has been affecting our reporting for quite some time. Our site is very busy, and we utilize a large number of pages with querystrings to bring up various content. For example: domain.com/viewPage.cfm?id=101 domain.com/viewPage.cfm?id=102 domain.com/viewPage.cfm?id=103...

Hi, I'm running SmarterStats Enterprise version 3.3.2761. I noticed that a newer version is available (3.3.3220) and I would like to know what fixes are included and also what is the procedure to upgrade from v3.3.2761 to v3.3.3220 on a production system. Is it required to stop or restart some services...

Is it (yet) possible to translate the SmarterStats reports? If yes, how?

One of the most important new features of Smarterstats 4 is the ability to recognise which visitors are real visitors and which are spiders, bots, or other less than real visitors. Smartertools says that as much as 15% of the traffic on larger sites—and up to 50% of the traffic on smaller sites—may...

We inform you that the spanish and italian translitions for SmarterStats 4 are in process. We let you known once they will be finished.

Hi, I was wondering if there is some way to get the PATHS report showing paths with more than 10 steps. Thanks.

Hi All, I have installed and been using smartstats with no problems. Today I am unable to browse to the stats url and receive the error:- Server Application Unavailable - The web application you are attempting to access on this web server is currently unavailable. Please hit the "Refresh" button...

Our Smarter Stats ( SmarterStats FREE Edition 3.2.2539 ) is not working - The Error we get on load of the Smarter Stats page says: "Your site is currently processing logs and data is unavailable. In the meantime you may use any of the functions in the Config area. Please contact support for assistance...