Forums & Blog

We are experiencing a lot of problems with remote service. Anyone else? MESSAGE EventType clr20r3, P1 sssvc.exe, P2 4.0.3159.24095, P3 48b314af, P4 smarterstats.data, P5 4.0.3159.24094, P6 48b314ad, P7 11, P8 73, P9 system.io.filenotfoundexception, P10 NIL.

In the en.xml file have a BUG , because have two entries with equals name. This entries have a name of @Reprocess and in the page Settings > Site Settings and option Site Importing in the page of Personate > Site Administrator you can see this but in the demo online you no have this access. To...

Where can I find the instructructions on installing the remote agent on a new server and configuring this to work with our existing install on another server? Tried looking in the KB and could only find details on upgrading (or I got a server error) Also, with the licensing am I right in thinking that...

Hi all, This may be a stupid question but to install the latest version I just run it on the server right? It won't kill the existing statistics or anything nasty like that will it? Thanks! Rick

Can anyone tell me what ports are required to be opened for SmarterStats? Thanks! Rick

We installed this on an internal web server D drive: I tried to access Smartstats from my work desktop using the path http://devweb:9999/login.aspx , which seemed to work fine until the end of my site setup, I recieved an error saying it could not validate becuase it couldnt find 127.0.0.1. (local Ip...

I have the server Import Time Of Day set to 17:00 08:00. But the FTP process to download log files runs all day long. Is there a way to limit the FTP activity to after hours? Thanks, Patrick

Hi, I wanted to pass along a solution to a vexing problem. I have an IIS 6 server running under W2003. All has been well and good but recently user stopped being able to log into see their stats. From the Admin login Server Status - Not available - There was a problem retrieving the information from...

We currently have smarterstats installed on our Window 2003 64 server. The program installing in the "C:\Program Files(x86)" folder. When we try to put Smarterstats in IIS the site doesn't show up. Any advice?

Hi, i've install Smarter Stat Free to test it. I've add a site and this work fine but the log was imported only during the night... Only one time for day. The logs of this domain are generated by IIS in daily rotation. How can i import the log every one or two hour? I import the log with a ftp. Thanks...