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Our Smarter Stats ( SmarterStats FREE Edition 3.2.2539 ) is not working - The Error we get on load of the Smarter Stats page says: "Your site is currently processing logs and data is unavailable. In the meantime you may use any of the functions in the Config area. Please contact support for assistance...

In the en.xml file have a BUG , because have two entries with equals name. This entries have a name of @Reprocess and in the page Settings > Site Settings and option Site Importing in the page of Personate > Site Administrator you can see this but in the demo online you no have this access. To...

I've just recently upgraded to SmaterStats 4 Professional Edition and I'm receiving the following error when adding a new site: When clicking on the 'browse' button to locate where IIS logs are located, the pop-up window lists the following error: Server Error in '/' Application...

I recently just upgraded to the latest version smarterstats (3.3.2950) as it stopped importing files, and that fixed the issue in the past. Now when it imports files, approx. 90% of the lines that are importing are bad lines so it there are 100,000 lines being imported, only 7,000 are valid and the rest...

Hello, We move our smarter stats to IIS. Everything moved over just fine and evereything works but the web services: /services/statistics.asmx Here is what is returned: < h1 >Bad Request (Invalid Number)< /h1 > I put the spacing in so it did not interpret the h1 tags as html. I added the...

I have SmarterStats Enterprise Edition 3.3.2761 and for the last two weeks it I have been unable to get any statistics for my website. Instead it just says in red letters, "An unhandled error has occurred. As a result, no data can currently be shown. Please contact support." Can someone please...

As a recent Smartertools user, I'm still getting to know my way around. We installed SmarterStats Professional Edition 3.3.2761 running under Win2003server, IIS6, etc. and a couple of the sections report no data: Search engines: " Search Engine Breakdown returned no data for the date range"...

I am using SmarterStats 3.3.2761. I created a My customer Report and set the mail report which is mailled to me daily. (the language is zh-TW). However, I got a mail as below. ?????? Site Name : MasterWeb Date Range : 2007/10/1 to 2007/10/1 All of the Chinese characters are changed to "?".

I am getting this error when I try to set up a new site in smarterstats. It is the first site I'm trying to input. I can get in to the admin area and input some of the data, but it won't access the logs. I know the username and pword are correct because I can get to them using ftp for a different stats...