Forums & Blog

Hello folks, I have an issue that has been affecting our reporting for quite some time. Our site is very busy, and we utilize a large number of pages with querystrings to bring up various content. For example: domain.com/viewPage.cfm?id=101 domain.com/viewPage.cfm?id=102 domain.com/viewPage.cfm?id=103...

Dear all, I'm in a situation where my server is running at its full I/O capacity after upgrading from 4.x to latest 5.x. My server is a Sun Fire X4150, 2GB RAM, a Quad-core 5440, RAID-1 for OS, logs and spool, RAID-10 4-disk for mailboxes. Less than 200k messages are delivered daily. 600+ domains...

Hi Smartertools, I am experiencing very slow SMTP connections on my SmarterMail Enterprise 5.5.3362 server. The delay between "MAIL FROM:" and "Sender OK" can be more than a minute, resulting in remote mailservers believing that our mailserver is offline, and thus disconnecting without...

Is there some way to see which RBLs are slow to respond? I would very much like to cut that mail processing time down! How can I tweak my server? /jp

We are running SM 5.5 Enterprise. We are running into an issue that looks like a traffic jam. When one of our users sends a couple meg attachment to a list with around 200 of our users from our domain, it delivers the email to their mail boxes very quickly and easily. Almost everyone uses Outlook 2003...

Hello, We have a problem using Smartermail. We have just migrated to a new server. We did not have this problem with our former server (well now I'm not sure). But on the new one, we sometimes have these symptoms : - Smartermail.exe service takes around 25% - 30% CPU usage. Usually, when it's...

Hello, We are using SmarterMail Professional Edition Version 4.3.2831 on a windows Virtual Private Server with 1 GB RAM hosted at Applied Innovations. We've been having all kinds of stability issues and many indications point to SmarterMail as the culprit. We are running IIS 6. MailService.exe always...

I have the server Import Time Of Day set to 17:00 08:00. But the FTP process to download log files runs all day long. Is there a way to limit the FTP activity to after hours? Thanks, Patrick

I am currenty tracking site stats with WebTrends Analytics as well as SmarterStats on a single website. I have noticed the statistics I am seeing between the two programs are very different. Has anyone else seen this issue before between SmarterStats and any other program? Do you know what may be causing...

Virus scanners can definately cause havok with highly accessed files. Excluding them is a good idea. The SmarterLogs directory in Stats, and .grp files in SmarterMail are good candidates for exclusion. Also, the latest build has many performance enhancements. Check this page to see if you have the latest...