Forums & Blog

We know many of you have been eagerly awaiting information on the New SmarterTicket, so let me catch you up on the progress. To start with, we changed the name to SmarterTrack . We felt the name change was necessary to encompass all the new features and advanced functionality which is going to be available...

Here's and idea I would like to see implemented and I'm sure many would agree to this change. The problem we seem to have is that agents get overwelmed with tickets and close unimportant ones to neaten up the mess. The problem with this is that sometimes tickets fall through the cracks and clients never...

Hello. It would be nice being able to edit predefined responses when using them. We often have to send emails for specific topics to customers, which are static except some data chunks. E. g. a customer want's to integrate a registration form in his website for our services offered over his website....

Another example is where an existing ticket now needs to involve a new person -- perhaps a department manager, etc. -- but doing a reply in Outlook or SmarterTicket and altering the TO: address to that manager will only include them in the ticket conversation this ONE TIME ... while all future updates...