Forums & Blog

We know many of you have been eagerly awaiting information on the New SmarterTicket, so let me catch you up on the progress. To start with, we changed the name to SmarterTrack . We felt the name change was necessary to encompass all the new features and advanced functionality which is going to be available...

Here's and idea I would like to see implemented and I'm sure many would agree to this change. The problem we seem to have is that agents get overwelmed with tickets and close unimportant ones to neaten up the mess. The problem with this is that sometimes tickets fall through the cracks and clients never...