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Hello folks, We are an IT services provider, providing support to a number of clients. when my customers' agents go to transfer tickets, the transfer list includes my OTHER customers. This allows tickets to be transferred to the wrong people, wich, obviously is a HUGE problem. How can I stop that...

This actually could be a configuration issue. Go into the Agent/Group relationship for the agent. (Departments, click on groups, click on agents, click on the agent). Check the auto-logout options to see if it is enabled and if you have "handoff tickets on auto-logout" enabled.