Forums & Blog

We know many of you have been eagerly awaiting information on the New SmarterTicket, so let me catch you up on the progress. To start with, we changed the name to SmarterTrack . We felt the name change was necessary to encompass all the new features and advanced functionality which is going to be available...

Hello. It would be nice being able to edit predefined responses when using them. We often have to send emails for specific topics to customers, which are static except some data chunks. E. g. a customer want's to integrate a registration form in his website for our services offered over his website....

Another example is where an existing ticket now needs to involve a new person -- perhaps a department manager, etc. -- but doing a reply in Outlook or SmarterTicket and altering the TO: address to that manager will only include them in the ticket conversation this ONE TIME ... while all future updates...

ST-GWerner: I've been posting every so often on the forum about v3. It's a complete overhaul of the entire system. It's even a more agressive release than even SmarterMail 4.x was, including hundreds of new features and changes. The biggest changes are to the customer side of things. Some of the features...

Hi Paul, No, I did'nt received anything. I already have a 5 seats version who is working very great, but as you, we can't buy a bigger licence because there's not enough features for us. Having a way to retrieve others tickets for the same user is something very important to us. It's only missing in...

Hi Carl, I think these are all great feature requests did you get any feed back about inclusing in a later release? We use this for software support and so far its really useful but we need some of that you have asked for before we comit to an unlimited seat product.

Firstly well done on Smarter Tickets, its fast flexible and friendly. We want to upgrade to unlimited seats with departments being able to create own KB articles but without the ability to alter other departments KB's equally simply because someone is an administrator it does not mean I want them to...

Here's my feature requests for SmarterTickets : Rules that allow to route tickets based on determinated condition (subject, destination email, specific headers, etc...) CRM-like features: Be able to see others tickets for the same email (with status... closed, opened, etc... quick stats) - a notification...