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Hi All, I've logged into SmarterTicket today and found I have over 6000 spam tickets. Is there an easy way for me to purge this, or do I have to delete ~20 at a time? I don't see any obvious way of doing this within SmarterTicket itself. Cheers, Scott

Hallo, i cannot Login to Smarterticket on http://195.137.213.112:9997/Login.aspx The Error Message shows: "Authentisierungsserver nicht erreichbar" I´ve got a 5 Agent Licence from SWSoft (PLESK) Any Idea?

Another example is where an existing ticket now needs to involve a new person -- perhaps a department manager, etc. -- but doing a reply in Outlook or SmarterTicket and altering the TO: address to that manager will only include them in the ticket conversation this ONE TIME ... while all future updates...