Forums & Blog

I ran into an interesting sync issue I was able to resolve, and wanted to post the problem and solution to the forum so the next SM admin who encounters this won't spend days on the same thing. I couldn't find an existing article about this in the KB or forum. I'm using SmarterMail Enterprise...

Thanks for the reply Andrew, The build is 4.0.3413 of the free edition. The Self-Test comes back 'OK'.

When a user completes a survey and selects "Submit" the following error occurs, anyone seen this? Agent: N/A Unhandled error occurred in page [http://support.domainname.com/Main/frmSurvey.aspx?s=8e000096-868e-4df7-9b32-b8ad11b42558] - Referrer: [http://support.domainname.com/Main/frmSurvey...

"Disaster" is putting it mildly. I spent about 6 hours today trying to fix the mess IE8 left. Was unable to get it uninstalled. I ran the uninstaller from add/remove on a windows XP configuration and after a reboot IE8 still showed it's ugly head. Although no longer in the programs list...

We have multiple sites, some with traffic generating log files in excess of 20GB. I keep seeing this System.ArgumentNullException: Value cannot be null. Parameter name: entry at SmarterTools.Compression.Zip.ZipFile.GetInputStream(ZipEntry entry) at SStatSvc.Stats.ActivityStatsItem.Load(DateTime Day)...

I'm getting OE error message when I send outbound mail. In the bottom left corner it shows 0 of 1 tasks completed successfully. When you look at the details you see Error symbol - Send 1 message using bellsouth.net, then status shows Warning. The messages go out to whomever, but don't show in...

Since the update to 3317, when we click the Add Contact button in an email, it brings up the screen to enter their info. As soon as we click the Save button it changes to the following error: Description: An unhandled exception occurred during the execution of the current web request. Please review the...

My server running SmarterMail Enterprise Edition Version 4.3.3048 had been throwing the same error and this was indeed the fix. Thanks malroch!

Hi all, I got the same problem now the 4th time with smartermail 4.x. Environment: Smartermail 4.3, Windows Server 2003 R2 32bit, Standard Hardware Mailboxes are accessed via IMAP. From one day to another empty mails appear in the inbox, you cant open them, no header, no from. Any further mail that arrives...

Hello, I am using the trial version of SmarterTrack, and I was playing with custom fields. I have created a new Date and time custom field with the current date and time as default value, and added to the ticket template. Then I went to create a new ticket, but the date and time custom field appeared...