Forums & Blog

Hello, I am using the trial version of SmarterTrack, and I was playing with custom fields. I have created a new Date and time custom field with the current date and time as default value, and added to the ticket template. Then I went to create a new ticket, but the date and time custom field appeared...

Hi ya For some obscure reason the IIS webserver I'm using cannot return a 404 error code when using php. I can return the 410 error code (Gone), which is also accepted as being similar to 404 by search engines The problem is that SmarterStats has a report item called "404 - Page Not Found"...

Hello folks, We are an IT services provider, providing support to a number of clients. when my customers' agents go to transfer tickets, the transfer list includes my OTHER customers. This allows tickets to be transferred to the wrong people, wich, obviously is a HUGE problem. How can I stop that...

Love the new smartermail interface, and I noticed that there is a new download to install smartermail on my smartphone, which I proceeded to do. All went well until after the installation, I went to try smarter mail on the phone and configure it to work with my account and it stated: Must have .net compact...

In the en.xml file have a BUG , because have two entries with equals name. This entries have a name of @Reprocess and in the page Settings > Site Settings and option Site Importing in the page of Personate > Site Administrator you can see this but in the demo online you no have this access. To...

Wy have 2 entries with name @Reprocess in the translation file??? It with this have a erro in the page Site Importing in Settings > Site Settings and option Site Importing?

Hello, I have a problem with setting SmarterMail up at my GoDaddy Virtual Server. It is not a GoDaddy issue as I have already spent some time with their support sending emails using Telnet. I get a following response from the server: Could not deliver message to the following recipient(s): Failed Recipient...

All of the "New Even" links throw "Object reference not set to an instance of an object." [NullReferenceException: Object reference not set to an instance of an object.] SmarterTrack.MRS.Alerts.frmAlert.BuildDropDownList(String ID, String prefillKey, String existing, Event e) +187...

I've just recently upgraded to SmaterStats 4 Professional Edition and I'm receiving the following error when adding a new site: When clicking on the 'browse' button to locate where IIS logs are located, the pop-up window lists the following error: Server Error in '/' Application...

Hallo, i cannot Login to Smarterticket on http://195.137.213.112:9997/Login.aspx The Error Message shows: "Authentisierungsserver nicht erreichbar" I´ve got a 5 Agent Licence from SWSoft (PLESK) Any Idea?