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All Tags » error » SmarterTicket 2.7 (RSS)
  • Tickets transferred to wrong customers!

    Hello folks, We are an IT services provider, providing support to a number of clients. when my customers' agents go to transfer tickets, the transfer list includes my OTHER customers. This allows tickets to be transferred to the wrong people, wich, obviously is a HUGE problem. How can I stop that...
    Posted to Forum by smf on 09-30-2008
  • Authentisierungsserver nicht erreichbar

    Hallo, i cannot Login to Smarterticket on http://195.137.213.112:9997/Login.aspx The Error Message shows: "Authentisierungsserver nicht erreichbar" I´ve got a 5 Agent Licence from SWSoft (PLESK) Any Idea?
    Posted to Forum by Schnoedewind on 06-23-2008
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