Forums & Blog

Is there a way in the new Smarter Mail version to send an email to an address and have that address tied to a queue in the system that will generate a ticket with the email information? This would be ideal for our environment. Thanks, Adam

I'm a new user to SmarterTickets and I'm pretty impressed so far. I have one question: Is it possible to change the email that's sent out when a ticket is created?

We sell products through several different 3-rd party web sites and catalogs. When one of these retailers receives a support request for one of the products that we sell, they forward it to us with the customer's email address in the "reply-to" SMTP header. Smarter ticket seems to ignore this and always...