Forums & Blog

Check this: http://www.4shared.com/file/199140856/ed929f06/SendEmail20.html

We are running SmarterTrack 3.6 and, when the agent is not logged in we are receiving email notifications of new tickets without any problems. However, as soon as the agent logs in no email notifications are received. I have checked the settings and believe them to be correct, but I would appreciate...

One of the benefits of working at SmarterTools is that I get to ALPHA and BETA test the new features and functions of our products as they are being developed. Sometimes these new features are so cool that it is hard for me to keep quiet about them until they have been officially announced. The optional...

Since the SmarterMail 6.x BETA announcement , we have received a lot of interest regarding the coming ability  to include Commtouch Anti-Spam as a premium spam protection add-on to SmarterMail. After all, SmarterMail currently achieves up to 97% spam protection out-of-the-box. Where do you go from...

HI, I have a simillar issue, I keep receiveing every 30 sec a ticket describing the same issue. It look like this: Undeliverable: New Ticket in Support Level 1 Attachments: Attachment 1 Delivery has failed to these recipients or distribution lists: support@yoursoftway.com<mailto:support@yoursoftway...

Need a little help with alias creation. Trying to set up an alias that forwards to an AOL account. For some reason I am not allowed. I get this message: Failed to save alias. Forwards to the following address(es) are not allowed: Is there some sort of AOL blocking going on? I tried to find an answer...

Does anyone know if smartertools has a way of reporting bouncebacks?

As TechRepublic writer Chad Perrin once noted in an article about email security tips: “There’s a lot of information out there about securing your email. Much of it is advanced and doesn’t apply to the typical end user… When one can find end-user email security tips, they’re usually specific to a single...

Hi Forum! I was hopeing somebody could give me some advice on Live Chat notifications? When working I have this habit of closing all windows and only having open the programs I'm working on at that time - hence my problem, I have this habit of closing Firefox and closing any way of knowing that I...

Hi Andrew Thanks for this, we still have a bug that prevents us using the application which we were forced into buying. Administrators should be aware that when running version three you used to download the latest build and run a repair to effect an upgrade, When getting the latest build the distinction...