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I share this sentiment as well. Our institution (large) has the standard requirement of SSL for both IMAP and POP. I had hoped I could find a workaround by forwarding it out to a free service, then learned that there aren't ones which don't require SSL as well. So, what means... no incoming email...

When you are managing tickets, there is an option to send a message, which shows up as a comment, but it looks like it sends an email as well as you can cc people, etc. I see that it shows up as a comment, but no email ever goes out. There is also no email sent to users when a comment has been added...

Right now we are using this service ( not affiliated at all - just a customer of them ): http://www.argosoft.com/RootPages/EmailValidationService/Specifications.aspx and it works great - but we would love to test it from OUR server ( ie: EHLO myemailserver.com ) rather then theirs for a extra layer of...

How is the Message Traffic Report in the Domain Summary Report calculated? Does it count 1 email with multiple recipients as 1 outgoing email or each recipient is counted individually? Does it also count recipients in CC & BCC? Need to know this ... your replies will be highly appreciated.

How is the Message Traffic Report in the Domain Summary Report calculated? Does it count 1 email with multiple recipients as 1 outgoing email or each recipient is counted individually? Does it also count recipients in CC & BCC? Need to know this ... your replies will be highly appreciated.

Some letters coming in the coding koi8-r are distinguished SmarterTrack not truly. It is necessary to open manually this letter in other post program, and to create the ticket anew. For correct display transformation is necessary CP1251 → KOI8-R. I can send any additional examples and any necessary information...

Problem: SM 5.1 --- .eml Attachments do not forward properly from Webmail... forwarding strips off the .eml extension from the attachment and when received in Outlook or Outlook Express you can't open the attachment because a .DAT extension is added to the end.. To create problem: Send yourself an...

I am trying to rebuild my server, and not sure how long it will take, so I want to install SmarterMail 5.0 on a windows vista machine I have while my server is down. Using IIS 7.0 is a little different, but I got my web server running; now I have SmarterMail installed, and running… sort of, I can access...

Is there a way in the new Smarter Mail version to send an email to an address and have that address tied to a queue in the system that will generate a ticket with the email information? This would be ideal for our environment. Thanks, Adam

Hello Guys, Our hosting provider has SmarterMail Enterprise 4.3 web mail client which we can use to login and access our email accounts. By default when they create a hosting account, there is postmaster@ MyDomain .com mail box which the primary account and when you login for the first time into this...